Customer Support Representative

Salary: $20.00 to $22.00 hourly

Description

We are offering a permanent employment opportunity for a Customer Support Representative in the Medical Devices industry, based in Atlanta, Georgia. This role encompasses a blend of customer service and technical support responsibilities, where you will ensure our customers, sales representatives, and clinicians receive outstanding assistance.

Responsibilities

• Efficiently handle inbound calls and emails, offering technical troubleshooting and customer service response.
• Maintain comprehensive records and documentation of customer interactions and actions.
• Conduct thorough investigations, assessments, and resolutions of issues in line with company guidelines and policies.
• Communicate unresolved issues to the Customer Service Manager.
• Educate customers on the full range of our products and services.
• Play a proactive role in retaining customers through superior customer service and technical support.
• Collaborate with a diverse team to deliver excellent customer service.
• Demonstrate competence in using industry-standard applications like Microsoft Office, Internet Explorer, Remote Support Tools, Windows, SQL.
• Exhibit strong analytical and reasoning skills to troubleshoot issues effectively over the phone.
• Show great attention to detail, multi-tasking ability, and resilience under pressure.
• Communicate technical issues in a comprehensible manner to non-technical customers.
• Utilize Salesforce for customer management and support.
  
  
  

Requirements

• Proficiency in answering inbound calls, providing clear and concise communication to address customer inquiries and concerns.
• Proven experience in a call center customer service environment, handling high volume calls with professionalism.
• Demonstrated skill in providing exceptional customer service, ensuring customer satisfaction and repeat business.
• Ability to perform accurate data entry tasks, maintaining a high level of attention to detail.
• Comfortable with email correspondence, responding to customer queries in a timely and effective manner.
• Experience with both inbound and outbound calls, adept at managing multiple lines and prioritizing calls as needed.
• Proficiency in Microsoft Excel, capable of creating spreadsheets, entering data, and performing basic calculations.
• Familiarity with Microsoft Word, able to create, format, and edit documents as required.
• Experience in order entry, ensuring all customer orders are processed accurately and in a timely manner.
• Ability to schedule appointments efficiently, managing multiple calendars and ensuring no conflicts arise.
  
  
  

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

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