Front Desk Coordinator

A well-established property management firm in New Britain, CT is seeking a highly organized and customer-focused Front Desk Coordinator to provide exceptional administrative support and serve as the first point of contact for tenants, vendors, and visitors. As the 'face' of the property management office, you will ensure smooth and efficient front desk operations while delivering friendly and professional service that represents the company’s commitment to excellence. This is a biweekly alternating schedule, 1 week is Monday-Friday, the other is Tuesday-Saturday. Key Responsibilities:Front Desk Operations:Greet tenants, vendors, and visitors upon arrival, ensuring a welcoming atmosphere.Answer and direct incoming phone calls, emails, and inquiries, promptly addressing concerns or routing them to the appropriate team members.Maintain a clean and organized front office area to ensure a positive first impression.Tenant Support:Respond to tenant inquiries regarding lease agreements, rent payments, maintenance requests, or general information with high professionalism and empathy.Log and monitor tenant service requests, coordinate with property management staff and maintenance teams for timely resolution, and follow up to ensure satisfaction.Assist tenants with paperwork and other administrative needs related to move-ins, move-outs, and lease renewals.Administrative Duties:Manage incoming and outgoing correspondence, including distributing mail and drafting tenant notices, memos, or newsletters.Maintain accurate and up-to-date tenant records, lease agreements, and property documentation in internal systems.Track and organize appointments, property inspections, and maintenance schedules using calendar tools.Communication and Coordination:Serve as a liaison between property managers, tenants, vendors, and contractors to facilitate seamless communication.Coordinate scheduling of onsite contractor visits for repairs, renovations, or inspections.Help prepare reports and documentation for property managers, including updates on tenant occupancy, payments, or maintenance activities.Required Skills and Qualifications:Proven experience in a customer-facing and administrative role, preferably within the property management industry.Exceptional communication and interpersonal skills, with an emphasis on customer service.Strong organizational skills and the ability to multitask in a fast-paced environment.Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with property management software (e.g., Yardi, AppFolio, or similar systems).High attention to detail and the ability to maintain accurate records.

Salary : $17 - $19