Help Desk Analyst

Description

Job Title: Help Desk Specialist

Location: Portage, Michigan

Company Description: We are a leading manufacturing company based in Portage, Michigan. We pride ourselves in delivering best-in-class products across the globe. Our team operates in a collaborative, dynamic, and innovative work environment, committed to excellence and continuous improvement.

Job Description: We are currently seeking a sharp, enthusiastic, and experienced Help Desk Specialist to provide technical assistance to our internal staff. The ideal candidate will provide support related to computer systems, hardware, or software issues. This position requires a customer-centric individual having strong technical acumen and excellent communication skills.

Responsibilities:

• Respond to queries over the phone or via email.
• Track all help desk interactions and document resolutions.
• Identify and escalate situations requiring urgent attention.
• Coordinate with other teams or specialists to resolve complex issues.
• Ensure all IT procedures are followed; recommend process improvements when required.
• Assist in conducting staff training sessions on the use of hardware and software systems.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Evaluate, test, and report problem patterns and trends.
  
  

Requirements:

• An Associate's degree in Computer Science, Information Technology, or a related field. A Bachelor's degree will be considered a plus.
• At least two years’ experience in a help desk support role.
• Strong understanding of computer systems, networks, and IT troubleshooting.
• Knowledge of Microsoft Office Suite and other widely used software applications.
• Excellent multi-tasking and communication skills.
• Ability to function effectively in a fast-paced work environment.
• Willingness to work a flexible schedule, including occasional weekends or holidays.
• Excellent critical-thinking and problem-solving abilities.
• Strong customer service ethic and a passion for helping others.
  
  

We offer a competitive salary package, comprehensive benefits, and a positive work environment. If you meet the above qualifications and are ready to be a part of a dynamic team, send in your application now!

We are an equal opportunity employer and encourage candidates of all backgrounds to apply. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Requirements

Job Title: Help Desk Specialist

Location: Portage, Michigan

Company Description: We are a leading manufacturing company based in Portage, Michigan. We pride ourselves in delivering best-in-class products across the globe. Our team operates in a collaborative, dynamic, and innovative work environment, committed to excellence and continuous improvement.

Job Description: We are currently seeking a sharp, enthusiastic, and experienced Help Desk Specialist to provide technical assistance to our internal staff. The ideal candidate will provide support related to computer systems, hardware, or software issues. This position requires a customer-centric individual having strong technical acumen and excellent communication skills.

Requirements:

• An Associate's degree in Computer Science, Information Technology, or a related field. A Bachelor's degree will be considered a plus.
• At least two years’ experience in a help desk support role.
• Strong understanding of computer systems, networks, and IT troubleshooting.
• Knowledge of Microsoft Office Suite and other widely used software applications.
• Excellent multi-tasking and communication skills.
• Ability to function effectively in a fast-paced work environment.
• Willingness to work a flexible schedule, including occasional weekends or holidays.
• Excellent critical-thinking and problem-solving abilities.
• Strong customer service ethic and a passion for helping others.
  
  

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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