Senior Help Desk Analyst

We are looking for a Senior Help Desk Analyst to join our team in Dearborn, Michigan. This long-term contract position is ideal for an efficient and approachable individual who thrives on providing exceptional technical support to end users. The role combines hardware and software troubleshooting, with opportunities for growth within the organization.

Responsibilities:
• Provide technical support for both hardware and software issues, ensuring a balanced focus on resolving problems with Mac and Windows operating systems.
• Utilize Smart Deploy to manage imaging processes and ensure systems are properly configured.
• Support a user base of 400–600 end users by addressing service desk tickets promptly and efficiently.
• Troubleshoot and resolve issues related to Active Directory and Microsoft Windows 10 environments.
• Collaborate with the Help Desk team to maintain high standards of customer service and uphold the company’s commitment to excellence.
• Independently adhere to established policies and procedures, ensuring consistency and reliability in support.
• Assist with basic troubleshooting tasks and escalate complex issues when necessary.
• Maintain thorough documentation of technical issues and resolutions to ensure knowledge sharing within the team.
• Contribute to the growth and development of the Help Desk by identifying opportunities for process improvements.
• Minimum of 5 years of experience in a Help Desk role, demonstrating advanced technical skills.
• Proficiency in hardware and software troubleshooting, with a 50/50 focus on each.
• Familiarity with imaging systems such as Smart Deploy.
• Strong knowledge of Active Directory and Microsoft Windows 10.
• Ability to support both Mac and Windows operating systems in a diverse environment.
• Excellent interpersonal skills with a friendly and detail-oriented demeanor.
• Capacity to work independently while adhering to company policies.
• Experience handling service desk tickets and providing timely resolutions.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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