Senior Clinical Staff Specialist

9779BR

Student Affairs

Student Health Center

Job Summary

Reporting to the Associate Clinical Director, the Clinical Staff Specialist in the Health Center performs clinical and administrative duties to support student access to health services on and off campus. The position requires a high degree of situational awareness, the ability to work independently, and the flexibility to step into wellness staff assistant (front desk) roles when needed.

Job Responsibilities

• Patient Care Services & Clinical Staff Support
• Clinical Provider Schedules as delegated by the Administrative Supervisor:
• Create Master Templates
• Manage, review and adjust daily appointment schedules; use independent judgement to address conflicts and make corrections as needed
• Respond to time-off requests from providers to ensure reflected in the EMR and appropriate adjustments are made to ensure student access
• Insurance information collection and utilization
• Responsible for implementation of scanning/indexing quality assurance processes
• Generate special reports/queries from EMR or other sources as requested
• Prior authorization
• Using information from clinical providers, pursue insurance authorization for medications, imaging and specialist referrals as required.
• Clinical referral process
• Use the referral workplace to ensure critical consultations occur and communication is up to date.
• Exercise a degree of initiative to get appointments scheduled in an acceptable amount of time
• As delegated by the Administrative Supervisor, ensure appropriate follow-up occurs with students for missed appointments and referrals
• Oversee and delegate as appropriate the distribution of key information related to stat and routine lab reports, radiology reports, and hospital/private provider office information.

• Department Leadership Administrative Support
• Support monthly Inventory process
• Order clinical supplies
• Verify Quest Lab inquiries; follow up with ordering providers when necessary
• Prepare monthly Procurement Card Statements
• Track credentialing of clinical staff following NYS and AAAHC guidelines
• Coordinate AAAHC
• Complete survey application every three years
• maintain policies and procedures as delegated by Associate Director for Clinical Services
• Other duties as identified by clinical leadership, such as calendaring or meeting requests.
• Administrative support to the front desk
• Maintain competency in check-in and check-out procedures
• Situational awareness of the administrative function of the Wellness Staff Assistant Roles and takes independent action to assist when needed.
• Other duties as assigned
• Professional development
  

Required Qualifications

Education/Experience

• Bachelor's degree or equivalent experience
• 2 years related experience working in a medical office setting
  
  

Skills

• Effective interpersonal, written, and electronic communications skills, including the ability to convey complex information in accessible terms to diverse or multicultural audiences
• Knowledge of Deaf culture, American Sign Language (ASL), or willingness to learn
• Ability to establish, build and maintain effective working relationships based on respect, empathy and honesty with diverse groups and individuals and to promote a positive work environment
• Ability to manage and maintain confidential and private information; uses confidential, sensitive and/or private records and information, protects information appropriately
• Computer competence using software and enterprise systems appropriate for the complexities of the role and its functions
• Knowledge of electronic health records
• Microsoft Office fluency
  
  

Preferred Qualifications

• Experience with NYS Immunization law
• Experience with referrals and prior authorizations
• Medical terminology
• Excel Fluency
  
  

Department/College Description

Minimum Qualifications

Education/Experience

• Bachelor's degree or equivalent experience
• 2 years related experience working in a medical office setting
  
  

Professional Area

Employment Category: Fulltime

Staff Job Function: Wage Band: $16 - $27

Hourly/Salary Minimum: $16

Hourly/Salary Maximum: $27

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

The direct link to this posting can be found here: https://sjobs.brassring.com/

Additional Details

Rochester Institute of Technology, the 10th largest private university in the U.S., is among the world’s leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the “Great Colleges to Work For.” RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.

As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employee’s pay, provide a total compensation package that can be tailored to meet your needs. More on RIT’s Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness

RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov

Hourly/Salary Minimum: 16

Hourly/Salary Maximum:27

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