Human Services Professional I - EMP Coordinator/Intensive

This position is responsible for coordinating and monitoring youth placed on electronic monitoring through the Juvenile Court system.  The employee ensures accurate data entry into applicable case management and monitoring systems, installs and retrieves electronic monitoring equipment, maintains program equipment, and actively monitors youth compliance. 

The employee utilizes effective communication strategies to engage youth and families as active and cooperative participants in the Electronic Monitoring Program (EMP). The position requires ongoing communication with primary caseworkers and relevant stakeholders to report concerns, address compliance issues, and support court-ordered conditions.  

This role also includes intensive case management responsibilities for up to five high-risk youth involved in the Intensive Supervision Program. The employee conducts assessments, develops and implements case plans, coordinates services, and evaluates progress using evidence-based tools and interventions. Duties include preparing court reports, legal documentation, and providing testimony when required.

The position requires close collaboration  with county departments, community-based providers, and multidisciplinary teams to ensure appropriate services are delivered to youth and families. The employee attends team meetings as requested and maintains strong coordination to balance rehabilitative needs with public safety considerations. The employee is expected to adapt to evolving technologies and service delivery systems and to remain current with program updates and best practices.  

Supports and promotes the Mission, Vision and Guiding Principles of the Human Services Department. Performs in a manner consistent with the HSD Professional Standards and "Commitment to My Co-Workers."

10% - Equipment and Tracking System Maintenance    

• Maintains all electronic monitoring equipment in proper working order to ensure the effective operation of the Electronic Monitoring Program (EMP).  
• Ensures adequate inventory levels of equipment and replacement parts to maintain program readiness and availability for court and departmental needs.
• Coordinates with the contracted service provider to ensure electronic monitoring technology, software, and tracking systems remain current and operational.
• Responds promptly to equipment malfunctions or failures, troubleshoots issues, and completes necessary repairs or follow-up to minimize service disruptions.  

40% - Monitoring, Supervision, Intake Duties/Court Responsibilities 

• Prepares written reports, documentation, and verbal updates to the Juvenile Court, Juvenile Justice Specialists (JJS), and/or Intensive Case Management (ICM) staff as required.
• Keeps supervisory staff informed regarding program operations, including equipment availability, compliance concerns, and emerging issues.    
• Consults and collaborates with schools, community-based agencies, and internal county departments, including the District Attorney's Office and Victim/Witness Services, as appropriate.
• Maintains regular communication and coordination with Juvenile Justice Specialists and ICM staff regarding youth participating in the EMP.   
• Maintains accurate, timely, and compliant case records in eWisacwis, AVATAR, and youth files in accordance with the Juvenile Justice Code (Chapter 938) and departmental policies.
• Refers youth and families to appropriate services, programs, and resources in collaboration with the Juvenile Justice Specialist or ICM worker.  
• Collects and delivers intake and custody-related documentation to the court as required; notifies supervisory staff when alternate arrangements are necessary. 
• Attends court proceedings as required to facilitate timely placement of youth on electronic monitoring and ensure continuity of supervision.  

40% - Intensive Case Management

• Provides assessment, planning, coordination, evaluation, and advocacy services for youth and families involved in the Intensive Supervision Program, including contact up to five (5) days per week as appropriate.  
• Utilizes evidence-based assessment tools, including the Youth Assessment and Screening Instrument (YASI), to identify risk and protective factors, inform case planning, and measure youth progress. 
• Implements evidence-based interventions, including the Functional Family Case Management (FFCM) model, to engage and motivate youth using a family-centered, strength-based, trauma-informed, and culturally responsive approach. 
• Facilitates family meetings and service coordination activities, primarily in the home setting, while collaborating with community providers to support youth success
• Monitors youth compliance with court-ordered conditions, addresses barriers to success, and adjusts supervision strategies as needed to reduce risk and enhance protective factors.
• Communicates and collaborates with the Youth Services Center to coordinate custody intake holds, sanctions, and to support youth participating in the ACTIONS program.
• Establishes and facilitates supportive, multidisciplinary teams with youth and families to promote safety, permanence, and long-term stability
• Prepares comprehensive court reports and legal documentation and provides testimony when required to support informed court decision-making.
• Maintains accurate, timely case records in eWisacwis.
• Organizes, prioritizes, and manages work products involving multiple tasks and deadlines while ensuring accuracy and timeliness.
• Provides transportation for youth and families when necessary to support court obligations, service engagement, and program participation.
• Participates in multidisciplinary meetings, consultations, supervision, and case reviews to support service coordination and adherence to evidence-based and best-practice standards.   

5% - Professional Growth & Involvement

• Attends all required staff meetings, briefings, and supervisory meetings as scheduled.
• Participates in trainings, professional development activities, and continuing education opportunities as approved by the supervisor to maintain and enhance job-related competencies. 
• Serves on workgroups, committees, or task forces as assigned, representing Youth Justice and contributing to program development, policy review, and best-practices initiatives. 

5% - Perform other duties as assigned.

• Ability to communicate effectively and professionally, both orally and in writing. 
• Ability to work independently with minimal supervision and exercise sound judgment in complex, time-sensitive situations.
• Ability to engage and work effectively with individuals from diverse backgrounds in a respectful, nonjudgmental, and culturally responsive manner.
• Ability to establish, maintain, and coordinate effective working relationships with internal staff, state and local officials, schools, and community partners.
• Ability to organize, prioritize, and manage multiple responsibilities and deadlines while maintaining accuracy and attention to detail.
• Knowledge of social work principles, case management practices, and evidence-based interventions within the youth justice system.   
• Knowledge of adolescent development, trauma-informed care. and behavioral, psychological, and psychiatric conditions impacting youth and families . 
• Knowledge of Wisconsin Statutes related to youth justice, including Chapter 938, and applicable administrative codes and policies. 
• Knowledge of community-based services, treatment providers, and resources available to support youth and families.
• Knowledge and application of evidence-based practices and family-centered interventions in youth justice settings.
• Knowledge of eWisacwis and YASI
• Knowledge of confidentiality requirements, ethical standards, and documentation practices within human services and youth justice.

• Graduation from an accredited four-year college or university with major coursework in social work, criminal justice, or a closely related field.
• Social worker licensure or certification is preferred.
• A minimum of one (1) year of experience working in the youth justice field or a related human services setting.
• Training or experience in computer applications.
• Successful completion of Juvenile Court Intake Training within the first six (6) months of employment.
• Successful completion of Children and Adolescent Needs and Strengths (CANS) certification within the first six (6) months of employment. 
• Must possess and maintain a current unrestricted (not due to corrective lenses) driver's license and auto insurance pursuant to the Rock County Administrative Policy and Procedure Policy 5.02 and 5.27.

Physical elements:

• General mobility, including occasional use of stairs 
• Occasional bending, kneeling and reaching
• Lifting and carrying approximately 20 pounds
• Sitting, driving or standing for long periods of time

Equipment use:

• Telephone--frequently
• Computer---PC & keyboard at desk or portable laptop in the field for case documentation entry 

Working conditions:

• Indoor--often
• Outdoor--rarely; primarily as a result of travel requirements to & from the office, client homes, schools, and other meeting sites in the community
• Cold temperatures---rarely; see above reference to travel
• Extreme heat--rarely; see above reference to travel
• Potential for contact with unpredictable and/or violent clients

Salary : $29 - $32