What are the responsibilities and job description for the Department Head, Client Care Management Team position at Royal Basket Trucks?
2024 Best of the East Bay - Best Home Health Services, Diablo Magazine
2020 Employer of Choice recipient, 2020 Certified "Great Place to Work"
Come join the Hillendale Home Care team ! We are a home care agency working with senior care clients in Contra Costa and Alameda counties and looking for a dynamic Department Manager of our Client Care Management Team . This position is full-time and located onsite at the Walnut Creek office Monday - Friday.
The "Department Head, Client Care Management" position is responsible for leading, managing, and driving the success of the Client Care Management team by ensuring excellent client satisfaction, team accountability and development, and revenue growth through departmental initiatives, operational efficiencies, and internal partnership building. This is a player / coach role with the main responsibility managing and coaching the team to success as well as creating / delivering on broader department strategy and initiatives, and sometimes stepping-in to handle cases and assessments. On-call weeknights and weekends as needed.
What You'll Be Doing :
- Provide leadership and direction to Client Care Managers (CCM) to meet department goals.
- Ensure consistent and accurate delivery of intake assessments, care planning, and client relationship management.
- Mentor and develop direct reports through coaching, performance expectations and accountability, and internal partnership cohesion.
- Develop and implement strategies to optimize client satisfaction and retention while driving revenue growth.
- Establish departmental goals, key performance indicators (KPIs), and metrics for tracking team performance and client outcomes.
- Collaborate with business operations to refresh and refine CCM processes and procedures.
- Collaborate with business development / sales team to ensure alignment on client account management, and delivery of service standards.
- Review and approve reports on client care metrics, team performance, and referral network success.
- Monitor and evaluate client feedback to ensure the delivery of high-quality care services.
- Represent the organization at community events, networking opportunities, and industry conferences to enhance brand visibility.
What Hillendale Provides :
Requirements
Experience, Skills, and Education :
Salary Description
90,000-$110,000 / year
Salary : $90,000 - $110,000