What are the responsibilities and job description for the Customer Service Representative position at RSC Solutions?
Wilmington, DE
W2 Contract Role
Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions
Responsible to achieve customer service metrics and satisfaction levels.
Ensure all service orders are complete and entered into the CIS
Assist with routing new development for meter reading and entry into CIS
Professionally perform reception and cashiering functions.
Process customer payments, prepare daily deposits, maintain cash reports
Prepare billing adjustments
Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like.
Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).
QUALIFICATIONS
● 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required.
● Associate’s degree or equivalent from a two-year college or technical school preferred
● Regulated Utility or Municipality customer service experience preferred
● Experience using CC&B Customer Billing Information System or similar is preferred
W2 Contract Role
Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions
Responsible to achieve customer service metrics and satisfaction levels.
Ensure all service orders are complete and entered into the CIS
Assist with routing new development for meter reading and entry into CIS
Professionally perform reception and cashiering functions.
Process customer payments, prepare daily deposits, maintain cash reports
Prepare billing adjustments
Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like.
Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).
QUALIFICATIONS
● 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required.
● Associate’s degree or equivalent from a two-year college or technical school preferred
● Regulated Utility or Municipality customer service experience preferred
● Experience using CC&B Customer Billing Information System or similar is preferred
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