Business Technology Analyst

Business Technology Analyst

Description

This position will be instrumental in optimizing our supply chain processes through the effective use of technology, contributing to our mission of delivering efficient and innovative logistics solutions. This role is pivotal in ensuring that our technology solutions align seamlessly with our business objectives. This position will work collaboratively with operations, sales, and finance teams, providing both tactical support and strategic project execution for the enhancement and implementation of IT applications, aimed at long-term business success.

Duties and responsibilities

Essential duties and responsibilities of the position include but are not limited to:

System Troubleshooting and Process Improvement:

• Identify and resolve system issues in collaboration with vendor partners, minimizing business impact and enhancing processes.
• Evaluate and improve existing system integrations to optimize business operations.
• Propose technology-based solutions to streamline operations and increase efficiency. This includes gathering business requirements, conducting needs assessments, and developing functional specifications.

Data Integration and Visualization:

• Integrate data from various sources into the data warehouse, ensuring the creation of validated datasets for analytics and visualization.
• Translate complex datasets into detailed, understandable formats through data workflow development to bring new insights into Business Intelligence platform.
• Create clear and concise data visualizations such as charts and graphs to improve current or build new dashboards to drive business action.

Technology Utilization and Support:

• Utilize technology effectively to develop and support business solutions.
• Provide server support and maintenance checks to ensure successful updates and good condition of business applications, as well as support for Business Intelligence platform updates.
• Coordinate with external vendors for process testing, functionality assurance, and user acceptance, including the development of user documentation and training materials.
• Assist in the implementation of new supply chain technologies, ensuring seamless integration with existing systems.
• Participate in project planning and execution, ensuring technology projects are delivered on time and within budget.

Documentation and Compliance:

• Develop and maintain comprehensive documentation for supply chain technology systems and processes.
• Produce, publish and maintain process maps, user guides, and instructional literature.
• Ensure all technology solutions adhere to industry regulations, standards/best practices and company policies.

Flexible Support:

• Provide support during nights and weekends as needed.

Additional Responsibilities:

• Perform other related duties as required and assigned.

Qualifications

Qualifications to perform the job successfully include:

• Education: 4-year degree, Business Information Systems/Data Analytics focus preferred
• Experience: 0-2 years relevant role experience, logistics/transportation industry is a plus
• Technical skills: Proficiency in MS Office suite, data reporting/analytics (Tableau/Domo), process mapping (Lucid Chart/Visio), project management (Lean Office), other areas such as SQL and TMS (MercuryGate) are a plus
• Ability to identify problems, analyze potential solutions, and implement effective resolutions.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders
• Skilled facilitator; adept at running meetings with end users, gathering business requirements, and managing projects
• Proven track record of effectively delivering results in a fast-paced environment while balancing multiple priorities. Ability to adapt to changing technology and business environments.
• Ability to work independently and collaboratively within a team, in a fast-paced deadline-driven environment

Working conditions

This position is performed in a general office setting.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to operate a computer/laptop and telephone, and ability to talk and hear.