What are the responsibilities and job description for the Business Solutions Manager position at RWI Logistics?
Business Solutions Manager
Position Overview
The Business Solutions Manager leads the Technology and Continuous Improvement department's Business Solutions team, driving process advancement initiatives and operational efficiencies across the Brokerage and Freight Management divisions. This role is central to the development and execution of innovative solutions, spearheading continuous improvement initiatives, and enhancing our service offerings through strategic collaborations with both internal teams, notably the Customer Success Management (CSM) team, and external stakeholders, including Freight Management account managers and their customers. By balancing strategic project management with effective leadership, the Business Solutions Manager ensures our project solutions exceed customer expectations from design through post-implementation support.
What’s in it for you?
Embrace the opportunity to be at the heart of our company’s innovation and strategic improvement efforts, empowering you to make significant impacts on our growth and operational excellence. Your role will challenge you to develop and implement strategic solutions that drive tangible benefits for our internal and external customers, making it perfect for those with a passion to create, innovate, foster customer connections, and lead change.
What to Expect (Key Performance Objectives):
Within 3 Months:
- Strategic Collaboration and Engagement: Forge and nurture dynamic partnerships with internal and external customers to understand their challenges and opportunities. Your ability to bring people together will be crucial in designing end-to-end solutions that propel growth, drive cost savings, and achieve operational efficiencies across departments.
- Team Leadership and Capability Building: Cultivate a high-performing team adept at managing multifaceted projects and interfacing confidently with customers. Implement strategies for team enhancement, ensuring alignment with the company’s strategic goals. Mentor and coach team members to be accountable for delivering projects on time and within scope, as well as continuously elevating their capabilities to manage complex customer interactions and solutions development.
Within 6 Months:
- Comprehensive Project Management and Solution Architecture: Drive the identification and implementation of forward-thinking solutions that address the unique challenges of our internal and external customers. Oversee the entire project lifecycle, from design through post-implementation, including ongoing support and hyper-care phases of new, large-scale logistics applications. Ensure projects are executed effectively, on time, and within budget, while also measuring and analyzing the effectiveness of each project to continuously refine and improve our processes.
Within 9 Months:
- Growth Opportunity Identification: Proactively identify and engage in growth opportunities within customer environments. Work closely with sales and account management teams to explore new business opportunities, leading the solution scoping and customer presentations as required.
Ongoing:
- Operational Excellence and Continuous Improvement (Ongoing): Drive process analyses and champion deliver improvements that align with organizational goals. Ensure budget accountability, identify cost-saving opportunities, and enhance overall performance and profitability.
Ideal Candidate Profile
Educational Background
- Essential: 4-year degree in business administration, supply chain, logistics, or continuous improvement, equipping the candidate with foundational knowledge in managing complex business operations and logistics
- Desirable: Further education or certifications in project management (PMP), continuous improvement methodologies (Six Sigma, Lean), or specific technology platforms relevant to logistics and supply chain management.
Experience
- Required: At least 5 years of professional work experience with a strong emphasis on 3PL (Third-Party Logistics) or logistics/supply chain management sectors. This includes a minimum of 3 years of direct experience in managing teams, preferably in a technology or business solutions context.
- Leadership: Demonstrated experience in managing direct reports, including setting clear goals, fostering team growth, development, performance management, and capability development focused on project management and customer service excellence.
- Industry Specific: Hands-on experience with technology improvement programs, operational efficiencies, and innovation within the logistics or similar industries.
Skills and Competencies
- Project Management: Strong experience in overseeing projects from inception through to post-implementation, including planning, execution, and evaluation stages. Ability to manage projects effectively under budgetary and time constraints.
- Customer Relationship Management: Excellent skills in building and maintaining productive relationships with both internal and external stakeholders, including the ability to understand and anticipate customer needs and develop solutions that enhance customer satisfaction.
- Strategic and Analytical Thinking: Capable of identifying growth opportunities and operational improvements, developing strategies, and implementing solutions that align with organizational goals. Advanced analytics skills, comfortable working with large sets of customer data to drive decision-making and improvements.
- Communication and Collaboration: Exceptional verbal and written communication skills, crucial for negotiating, persuading, and aligning various stakeholders towards common goals. Ability to articulate ideas clearly and effectively to a diverse audience. Highly skilled in fostering collaboration and driving teams towards achieving strategic objectives.
- Critical Thinking and Problem-Solving: Exhibits excellent critical thinking abilities, with a knack for identifying challenges and devising effective solutions. Should be adept at change management, highlighting a flexible and adaptable approach to driving improvements.
- Executive Engagement: Proficient in preparing and presenting materials to both internal and external executives, effectively communicating complex ideas and strategic plans. Experienced in interacting with senior leadership to gain buy-in and drive organizational change, reflecting a strong ability to command respect and attention in high-stakes meetings.
Personal Attributes
- Innovative Mindset: Passionate about leveraging technology for business improvements, with a spirit of experimentation and innovation.
- Strategic Thinker: Ability to see the big picture and align technological solutions and process improvements with organizational goals.
- Adaptable: Comfortable navigating ambiguity and adapting strategies in a fast-paced, dynamic environment. Ready to travel and engage with stakeholders across different locations.
Additional Considerations
- Physical Requirements: Comfortable with the physical demands of an office setting, including prolonged periods of computer use.
- Cultural Fit: Thrives in a dynamic, fast-paced environment. Demonstrates a commitment to continuous learning, improvement, and excellence.
Salary : $90,000
