Team Leader

Job Function:

Ensures all staff is properly scheduling and collecting required demographic, financial, referral/authorization, clinical, and other registration data is accurately collected, verified, and communicated appropriately. Assists staff in any area of the department where immediate help is needed. Assures that all work that is generated is sorted and distributed and that the work area is kept organized and cleaned up. Facilitate the coordination of activities with physician offices, service sites and ancillary departments. Acts as the primary resource for coordinator and fills in for supervisor when necessary. Understands and is able to perform all job functions of scheduling and pre-registration. Uses available tools to provide departmental quality assurance. Is a consistent, positive, reliable leader for the department and participates in evening and Saturday leadership coverage rotation to ensure completion of department tasks.

Job Qualifications/Education/Training/Certification/Licensure:

3 years of experience as a senior Access Management staff or experience in hospital Access Management/Medical Office Management is required. An Associates or Bachelor s degree preferred. Good written and verbal communication skills in English are needed. Must have knowledge of medical terminology, to be able to interpret medical instructions and direct staff appropriately.

Job Specific Requirements of Position:

• Assists in the insurance section (where applicable) to ensure completion of all the daily work and statistics.(always available to help where the need is warranted)
• Assures that all work that is generated is sorted and distributed and that the work area is kept organized and cleaned up.(always monitors the lists)
• Assures that patients are cared for with a minimum of wait time
• Closely monitors the pre-registration section (where applicable) to see that all patient demographics are maintained and recorded accurately.
• Courteously handles all problems and complaints with regard to patients, physicians and department personnel in the absence of the supervisor. (very reliable)
• Fills in for the supervisor when necessary to assure cross training of staff for all areas of the department. Understands and demonstrates proficiency with organizational reports. Uses quality and process improvement tools to drive increase performance. Assures all tasks are appropriately completed in a timely and effective fashion.
• Has input into the department work schedule prepared by the supervisor when necessary. Aids in the delegation of task assignments in the events of call outs.
• Keeps supervisor informed at all times of any situations or problems which may need her attention. Acts as a liaison between the staff and management.
• Maintains a close working relationship with other department Sr. Clerks and Management. (always courteous and prompt responses given to depts.)
• Maintains own active working position while assuming the extra responsibilities.
• Monitors the staff for courteous telephone manners. Assures that calls into the department are answered and addressed effectively.
• Works with staff to see that department phones are answered quickly and all messages are relayed appropriately.

We offer a great work environment, competitive rates and excellent benefits, including:

• Medical/Dental/Vision plans
• 401 (k)
• Vacation/Personal/Holiday/Sick Time Off
• Short & Long Term Disability
• Basic Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts

RWJBarnabas Health is the most comprehensive health care delivery system in New Jersey and the state s second largest private employer with more than 32,000 employees, 9,000 physicians and 1,000 residents and interns. The system includes eleven acute care hospitals, three acute care children s hospitals and a leading pediatric rehabilitation hospital (Children s Specialized Hospital).

RWJBarnabas Health is an Equal Opportunity Employer