What are the responsibilities and job description for the Senior IT Support Professional position at Saab, Inc.?
Job Description:
Saab, Inc. is seeking a seasoned IT professional to join our growing team. This role is responsible for maintaining a robust knowledge base, optimizing support workflows, ensuring adherence to service level agreements (SLAs), and delivering a high level of customer satisfaction. This hands-on position requires a strong technical foundation and a customer-centric mindset. The successful candidate will support local IT operations while also contributing to enterprise-wide IT support initiatives for employees and contractors across Saab.
Responsibilities include:
The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.
Skills and Experience:
Required Qualifications:
Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Drug-Free Workplaces:
Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.
Benefits:
Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.
Highlights include:
Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.
Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.
Saab, Inc. is seeking a seasoned IT professional to join our growing team. This role is responsible for maintaining a robust knowledge base, optimizing support workflows, ensuring adherence to service level agreements (SLAs), and delivering a high level of customer satisfaction. This hands-on position requires a strong technical foundation and a customer-centric mindset. The successful candidate will support local IT operations while also contributing to enterprise-wide IT support initiatives for employees and contractors across Saab.
Responsibilities include:
- Delivering advanced technical support in an enterprise IT environment, resolving complex issues across client infrastructure and network systems, including TCP/IP, routing, and VPN.
- Deploying, configuring, and supporting Microsoft 365 services, including Exchange Online, Intune, OneDrive for Business, Teams, SharePoint Online, Defender, and Windows Autopilot.
- Implementing and managing device compliance policies, configuration profiles, and application deployments.
- Enforcing security policies, compliance standards, and data governance across Microsoft 365 and endpoint environments.
- Automating routine administrative tasks using PowerShell and other tools to improve operational efficiency.
- Collaborating with stakeholders to translate business requirements into scalable Microsoft 365 technical solutions.
- Identifying opportunities for process improvement and driving enhancements to collaboration and IT support capabilities.
- Configuring and troubleshooting Windows-based systems and Active Directory environments.
- Recommending, implementing, and maintaining hardware and software solutions aligned with organizational needs.
- Providing training and support to end users and IT teams on the effective use of Microsoft 365 tools.
- Communicating technical concepts clearly to technical and nontechnical audiences.
- Participate in an on-call rotation and support occasional overnight travel (up to 10% per year).
The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.
Skills and Experience:
Required Qualifications:
- Associate’s degree (information technology, computer science, or a related field) with 7 years of experience, or a Bachelor’s degree with 5 years of experience, or a Master’s degree with 3 years of experience.
- 3 years deploying and managing Microsoft 365 services, including Intune, Defender, Exchange Online, SharePoint Online, Teams, and OneDrive, within a GCC High environment.
- Strong background in Windows system administration, including Active Directory and enterprise-level troubleshooting.
- Solid understanding of networking and security concepts, including DNS, Entra ID (Azure AD), conditional access, single sign-on (SSO), multi-factor authentication (MFA), data loss prevention (DLP), identity and access management (IAM), certificates, firewalls, and proxies.
- Proven ability to lead and execute technical projects while ensuring alignment with organizational goals.
- Excellent organizational, time management, and customer service skills.
Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Drug-Free Workplaces:
Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.
Benefits:
Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.
Highlights include:
- Medical, vision, and dental insurance for employees and dependents
- Generous paid time off, including 8 designated holidays
- 401(k) with employer contributions
- Tuition assistance and student loan assistance
- Wellness and employee assistance resources
- Employee stock purchase opportunities
- Short-term and long-term disability coverage
Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.
Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.
Salary : $70,200 - $87,800