Deposit Support Team Lead

Description

The Deposit Support Team Lead is an officer-level position responsible for leading the Bank’s Deposit Support operations with a primary focus on retirement products, quality control, regulatory compliance, and dormant account and unclaimed property processes. This role combines strong technical expertise with people-centered leadership, fostering a collaborative, accountable, and service-oriented team environment. The Team Lead serves as a trusted resource for employees and internal partners, ensuring work is performed accurately, ethically, and in alignment with the Bank’s values and commitment to exceptional customer service.

Essential Functions:

Leadership, Cultures and Team Development:

• Leads the Deposit Support team with a people-first mindset, promoting accountability, collaboration, and continuous improvement.
• Creates a supportive and inclusive team environment where employees feel respected, heard, and empowered to perform at their best.
• Provides coaching, training, and constructive feedback to support individual growth and team success.
• Assigns work thoughtfully, balancing workloads while supporting accuracy, timeliness, and employee well-being.
• Models professionalism, integrity, and respect in all interactions with team members, branches, departments and vendors.

Operational Leadership & Oversight:

• Leads the daily workflow of the Deposit Support team, ensuring accurate, timely, and compliant processing of deposit, and retirement-related activities.
• Serves as the primary escalation point for complex deposit, IRA, and HSA issues.
• Oversees quality control of data entry and documentation for new accounts, account maintenance, closures, and retirement transactions.

Quality Control, Risk & Collaboration:

• Ensures timely identification, escalation, and resolution of errors or exceptions that may impact compliance or customer experience.
• Maintains a strong working knowledge of federal and state banking regulations and ensures adherence to Bank policies and procedures.
• Partners collaboratively with Retail, Operations, Compliance, and Information Services to support consistent and effective deposit operations.
• Supports audits, regulatory exams, and internal reviews with professionalism and transparency.

Documentation & Operational Support:

• Oversees the maintenance of Deposit Support procedures, checklists, and reference materials.
• Provides guidance and operational support to branch staff and internal departments related to deposit and retirement products.
• Oversees or supports administrative and quality control functions for programs such as CDARS and QwickRate.
• Implements deposit rate changes through system updates, rate sheet revisions, and website maintenance.

Retirement Products & Regulatory Compliance:

• Serves as the Bank’s operational subject matter expert for IRA and HSA products.
• Oversees retirement account administration, including contributions, distributions, rollovers, transfers, withholding maintenance, corrections, and required customer notification.
• Ensures timely and accurate completion and review of retirement-related tax reporting and filings, including 1099-R, 1099-SA, 5498, and 5498-SA.
• Maintains accountability for semi-annual and annual retirement-related mailings and disclosures.
• Ensures retirement system parameters and reference materials are reviewed and updated annually.

Dormancy & Unclaimed Property (Escheatment):

• Oversees dormant account and safe deposit box processing in accordance with applicable state regulations.
• Coordinates annual unclaimed property due diligence, reporting, and escheatment.
• Ensures accurate documentation, record retention, and audit readiness related to dormancy and escheatment.
• Serves as a knowledgeable and responsive point of contact for dormancy and unclaimed property inquiries.

Other duties or special projects assigned:

•   Interacts harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
• Strong ability to perform in a fast paced, time sensitive environment. 
• Proven ability to adapt to changes in priorities quickly and deliver quality work during times of increased volumes.
• Strong written and verbal communication, interpersonal, time management and organizational skills.
• Operational competency using Microsoft Office and other Windows based applications; comfortable learning new software.
• Possess a high level of accuracy and ability to pay close attention to detail.
• Ability to work independently and as a team player.
• Exceptional problem-solving and organizational abilities.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Strong attention to detail and commitment to compliance. 
• Able to work harmoniously, professionally, cordially, and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
• Ability to travel to Bank locations and occasionally attend vendor meetings or industry events.

Requirements

Education:

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in Business, Finance, or a related field preferred.

Experience:

• 3–5 years in banking deposit operations or deposit support.
• Direct experience administering retirement products (IRAs and HSAs) and managing related regulatory reporting.
• Experience overseeing dormant accounts and unclaimed property (escheatment) processes.
• Proven ability to lead, mentor, or provide oversight to a team.
• Demonstrated success managing multiple priorities, meeting deadlines, and ensuring operational accuracy.

Skills and Competencies:

• Deposit & Retirement Expertise: Knowledge of deposit operations, IRAs, HSAs, and regulatory requirements.
• Compliance & Risk Management: Ensures accuracy, quality control, and adherence to regulations.
• Team Leadership: Ability to coach, develop, and guide a high-performing team.
• Operational Excellence: Strong problem-solving, organization, and process improvement skills.
• Communication & Collaboration: Clear, effective communication and cross-departmental collaboration.