Retail Loan Servicing/Collection Specialist

Come join our growing team! Saco & Biddeford Savings provides competitive pay & benefits. Our employees can enjoy low cost medical, dental and vision insurance premiums, paid time off, paid holidays, a 401K employer contribution and match, student debt repayment, employer HSA contributions, a wellness program... and much more!

Position Summary:

The Loan Servicer performs a variety of duties pertaining to residential mortgage and consumer lending as well as supporting loan collection related efforts.

Essential Functions:

• Provides professional, courteous and efficient service to all internal and external customers.
• Assists/backs up the escrow process in all of escrow related needs.
• Assists/ backs up for the construction loan process.
• Assists/ backs up for collection related items such as NSF’s and Deferment Processing, etc.
• Responsible for receiving loan servicing hunt group calls.
• Responsible for daily incoming work such as processing payments, wires, payoff requests, credit verifications, processing of weekly rates, ARM, Line of Credit, processing of Allonges, etc.
• Assists customers and staff with loan related inquiries and other details.
• Reviews daily reports and follows up accordingly.
• Processes loan payoffs including preparing mortgage discharges and filing of loans documents and mailing originals back to customers.
• Reviews credit bureau disputes, initiates corrections and provides support for credit reporting needs.
• Verifies and consolidates paid off loan files.
• Provides back up in other servicing/collections areas as needed.
• Performs other miscellaneous duties or special assignments as required or assigned.

Other Duties and Responsibilities:

• Participates in system release/upgrade testing.
• Attends all required meetings and training.
• Maintains a good knowledge of and ensures compliance with, Federal and State Banking Regulations and follows Bank Policies and Procedures.
• Serves on various committees as assigned.

Position Qualifications and Education Requirements:

• High School graduate or equivalent.
• One-year teller experience or familiarity of processing loan payments preferred.
• Accurate and detail oriented with strong time management skills.
• Strong oral and written communication skills with the ability to deal courteously and effectively with all levels of bank personnel.
• Working knowledge MISER DeskTop, Encompass and Optima preferred.
• PC skills including intermediate WORD and EXCEL (Microsoft Office products).
• Strong organizational skills.
• Ability to deliver quality work during times of increased volume.
• Solid problem solving skills.
• Commitment to ongoing learning.
• Ability to work harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of Bank goals and objectives through a commitment to Teamwork.
• Ability to read/see documents and computer screens, to communicate in person and via the telephone and use a computer and other office equipment.
• Ability to prioritize and multi-task.
• Is dependable and conforms to punctuality and attendance standards.
• Eagerly accepts new challenges. Understands that each day may be different and adapts to change accordingly.
• Able to travel to all bank locations.

Working Conditions:

• Physical surroundings are generally pleasant and comfortable with protection from weather conditions but not necessarily from temperature changes.
• Normally seated with freedom of movement on a regular basis.
• Occasionally lifting one to ten pounds; infrequently lifting up to 50 pounds.
• Extensive operation of computers and other office equipment requiring dexterity and coordination and frequent use of hands.

Those holding this position must be capable of performing all duties and responsibilities, either unaided or with the assistance of a reasonable accommodation, as determined by management.

The Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the bank reserves the right to change this job description and/or assign tasks for the employee to perform, as the Bank may deem appropriate.