Senior Service Desk Analyst

Job ID: 2500463

Location: ARLINGTON, VA, US

Date Posted: 2025-01-16

Category: Program Management

Subcategory: Project Analyst

Schedule: Full-time

Shift: Day Job

Travel: Yes, 10 % of the Time

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: No

Description

A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Program Analyst to support Tier 0/1 Service Desk for our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and enable data-driven decision making to missions across the Department, Services, and Combatant Commands.

The Ideal candidate will be adept at managing customer relationships, driving operational excellence, and fostering continuous improvement across all service areas.

Core Responsibilities :

• Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management.
• Reviews status of projects and budgets; manages schedules and prepares status reports.
• Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
• Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients.
• Responsible for ensuring contract requirements and subcontractor responsibilities are being accomplished including working on the definition and implementation of project planning techniques to provide visibility on the contract.
• Developing budgets and schedules to meet contractual/project requirements for an assigned portion of a program, participating in and establishing and defining program plan requirements, and monitoring and reporting performance against plans to ensure that contractual, cost and schedule objectives are met.
• Contributes to the development of new concepts, techniques, and standards.
• Provides guidance to more junior team members to achieve goals in accordance with established policies.
• Establishes and recommends changes to policies, which affect organization.
• Develops solutions to complex problems, which require the regular use of ingenuity and innovation.
• Ensures solutions are consistent with organization objectives.
• Serves as consultant to management and special external spokesperson for the organization on major matters pertaining to its policies, plans, and objectives.

Qualifications

• Bachelors and ten (10) years or more of related experience; Masters and eight (8) years or more experience; PhD or JD and five (5) years or more experience.
• Security Certification
• Excellent communication and customer service skills.
• U.S. Citizenship and a Secret Clearance with the ability to obtain a TS/SCI.

Preferred Qualifications:

• CCSP Certification
• AWS AI Practitioner Certification
• AWS Cloud Practitioner Certification

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.