Customer Service Representative

Sales Bizlab is looking for a customer service representative to join our team in our Orlando office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

We are seeking a highly motivated and friendly individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients.

Job: Full time

Monday to Friday

Weekends free

Pay Range:

$19.50  - $31.00  hourly

Location: Orlando, FL

THIS WILL BE AN ON-SITE JOB

Responsibilities:

• Manage incoming customer calls and emails, addressing inquiries and resolving issues in a timely and efficient manner.
• Provide information and assistance to customers regarding our products and services.
• Process customer orders, ensuring accuracy and completeness.
• Maintain customer accounts by updating contact information and resolving any issues or discrepancies.
• Handle and resolve customer complaints, escalating when necessary.
• Coordinate with other departments to ensure customer needs are met.

Requirements:

• High school diploma or equivalent.
• Excellent communication skills, both written and verbal.
• Ability to multi-task and prioritize in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office Suite and customer service software.
• Ability to work independently and as part of a team.

Bonus Points:

• Dental Insurance
• Disability Insurance
• Health Insurance
• Flexible Spending Account

Salary : $20 - $31