Development Operations Manager

Position title: Development Operations Manager

Candidate: Vacant

Department: Advancement

Supervisor: Associate Director of Development, Individual Giving

FLSA: Full-time/ Exempt/Salary

Salary: $80,000

Effective date: ASAP

For nearly 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live.

We’re passionate about providing our employees with a supportive work environment and experiences that help them grow. We offer excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and stellar work ethics.

We welcome candidates who love working with people of diverse backgrounds and want to make a difference by fostering community care for our neighbors in need.

Under the supervision of the Associate Director, Individual Giving, the Development Operations Manager will help improve systems and operations across the development team. This individual will have oversight of the organization’s donor database and the daily work that goes into maintaining, reporting, and auditing the systems and procedures to keep an active and accurate database. This person will also supervise one (1) Development Associate and one (1) Development Data Coordinator.

Education

Bachelor’s degree or equivalent experience.

Experience

Minimum three years of general office work within a Development/fundraising operation.

Minimum three years with relational or other donor database applications like Live Impact, Salesforce, or similar.

High proficiency in managing development database applications like Live Impact, Salesforce, or similar.

High proficiency using Microsoft Office programs like Excel, Word, Outlook, Windows.

1-3 years supervision, management, and training of others

Knowledge, Skills, and Abilities:

Excellent interpersonal and relationship-building skills. Must be able to work effectively and collaboratively across departments and with volunteers. High level of integrity, strong work ethic, and excellent customer service skills.

Excellent organizational, multi-tasking and prioritization skills required. Excellent ability to be highly accurate and have strong attention to detail. Ability to accommodate unexpected work or deadlines with grace.

Strong problem-solving skills required; Ability to identify and resolve issues proactively. Must be solution-focused and structured in achieving objectives with all as well as able to positively manage, motivate, and organize self and others to complete work.

Ability to work in a fast-paced environment and successfully maintain grace and professionalism under pressure. Ability to work independently and within teams, strong initiative.

Ability to exercise appropriate timely judgment, discretion, and decision making at all times. Maintain confidentiality in all aspects of the work environment; ability to explain reasoning and conduct business within agency values and professionalism; Established ability to exercise all business with high integrity and ethics.

Ability to adapt to changes swiftly and successfully and respond to delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method as needed.

Strong customer service mentality, respect and understanding of the Donor Bill of Rights and the organization’s responsibility to donors.

Superior verbal/written communication skills.

Proven ability to analyze data points and present to relevant stakeholders.

Excellent software proficiency: Live Impact, Salesforce, or similar constituent databases; Microsoft Office Suite; Asana and/or other project management tools.

Must be able to travel between agency sites or other locations as assigned. Valid California driver’s license, dependable transportation with insurance, and a clean driving record.

Database Management

Direct the maintenance and operation of the organization’s constituent database, including managing security, keeping procedures up to date, and making recommendations to improve operational effectiveness.

Monitor the integrity of all information in the database. Periodically audit data for consistency and accuracy.

Support portfolio and Moves Management work across the individual giving team and assist with timely reports and data clean up as necessary.

Create donation and event registration portals and ensure the front-end user experience is seamless.

Support execution of the transition from Live Impact to Salesforce in 2024-25

Donor Services/Gift Management

Coordinate and produce mailings lists and donor lists as needed for newsletters, appeal letters, acquisition mailings, special events, annual reports, digital mailings, and special in-house projects.

Manage the gift entry and donor acknowledgement processes; supervise (1) Development Associate and (1) Development Data Coordinator on their execution where appropriate; ensure gifts are processed in a timely manner and acknowledgement letters are received in a timely manner.

Develop and maintain written procedures for Agency practices, protocols and guidelines for development department and ensure other team members are following these guidelines.

Respond to requests from staff about specific coding requirements of gifts and make sure Finance is aware of any changes.

Serve as back-up data entry specialist as needed and/or during busy seasons.

Staff Supervision

Supervise the daily tasks and professional growth of (1) Development Associate, (1) Development Data Coordinator and temporary staff as needed.

Support workload prioritization and goal management.

Provide mentorship and encourage professional development.

Other Department, Agency and Administrative Duties include but are not limited to:

Support, assist and attend general Advancement department and agency events, activities and functions as needed

Assist with the maintenance of a safe work environment and report any incidents within 24 hours or immediately

Work occasional evenings, early mornings, weekends and holidays depending on programmatic needs and events.

Support Associate Director of Development, Individual Giving and Department Head as needed and assigned.

Attend any assigned trainings or meetings internal or external- represent Samaritan House positively and professionally.

Perform other duties as directed.

Candidate must have the physical, visual, and auditory ability to perform the essential functions of the job and to respond to emergencies with or without reasonable accommodations. Reference checks and background checks will be performed prior to commencement of employment. Candidate must be able to work in a cubicle environment with occasional-to-regular interruptions. Activities may include but are not limited to: repetitive hand/arm motion (computer work), extended periods of standing and/or sitting at a computer workstation, occasional travel, occasional bending, pulling, pushing, reaching, lifting, and carrying up to 20 pounds. This position will require the usage of a mobile device or other assigned equipment, which will be provided.

Interested candidates will be required to submit a cover letter and resume to:

Samaritan House

Human Resources

4031 Pacific Blvd.

San Mateo, CA 94403

No phone calls, please! Samaritan House is an equal opportunity employer.

Because of the volume of applications Samaritan House receives, we regret we are not able to respond to every applicant individually. If your skills and experience are a good match for this position, we will contact you for an interview.

About the Company:
Samaritan House

Industry:
Nonprofit Charitable Organizations

Salary : $80,000