What are the responsibilities and job description for the Program Aide position at Samaritan House?
Position Title: Program Aide
Candidate:
Department: Shelter Services
Supervisor: Shelter Operations Manager
FLSA: Full Time/Hourly/Non-Exempt
Salary Range: $21 per hour
Under the supervision of the Shelter Services Operations Manager, all Shelter Resident Specialists (also
known as Program Aides) regardless of status (Temporary to Regular; On Call to Full Time) coordinate
the orderly operation of Samaritan House’s Shelter Services Sites and facilitate the delivery of quality
services to clients. This position also works with vendors and community support services to support the
Agency’s Shelter Services program needs and the needs of our clients. Samaritan House Shelter Services
Program has two main Shelter Sites- Safe Harbor Shelter located in South San Francisco and Pacific
Emergency Services located in Redwood City. Safe Harbor Shelter is a 90-bed congregate shelter for
homeless adults. Pacific Emergency Services is a 70 Room non-congregate Hotel Shelter Program.
Our clients for both programs include individuals experiencing various forms of crisis, including some of
whom have substance abuse problems and/or mental illness. Samaritan House Shelter Services seek to
provide the assistance clients need to regain their self-sufficiency. Shelter Resident Specialists (formerly
known as Program Aides) are responsible for assuring delivery of excellent services, the security and
safety of clients as well as safe environments including our properties, facilities and building during each
assigned shift. Each Shelter Resident Specialist will follow a specified set of protocols to ensure all
assigned tasks are completed throughout each shift. All Shelter Services employees regardless of role
must have flexible schedules to support the 24/7 operations of the program- this includes Early Morning,
Day, Afternoon, Evening, Swing and Grave Shifts.
JOB REQUIREMENTS
Preferred Requirements include but are not limited to:
- AA in Non-Profit Administration, Human Services or related field
- Minimum Education is GED or High School Diploma
EXPERIENCE: 1-2 years of experience in the following:
- Working in a congregate or non-congregate residential facility- Shelter Experience
- Familiarity and experience working with dual-diagnosed individuals; mental health and or
- Knowledge, Experience and Commitment to housing and homeless issues is essential. Knowing
how to navigate and support individuals in crisis or experiencing homelessness
- Experience with Clarity Database or other client tracking database
GENERAL REQUIREMENTS:
- Ability to work flexible schedules is essential.
- Excellent communication skills both verbal and written required. Ability to follow directions
- Ability to establish and maintain successful and effective interpersonal relationships with all
- Excellent Computer Proficiency with Microsoft Office Suite including data entry and
information management systems. Ability to quickly learn various computer programs and
CG 3.12.2021
- Proven ability to conduct all interactions with all constituents in a highly ethical manner
- Ability to meet deadlines and complete all work in a timely manner.
- Excellent data entry skills; strong organizational and time management skills; strong and effective
multitasking skills. Accuracy and attention to detail is important as well as flexibility to meet the
evolving needs of the department in a fast-paced work environment.
- Strong ability to maintain confidentiality and maintain excellent professional boundaries with
- Ability and desire to work with various constituents of diverse backgrounds.
- Demonstrated ability to exercise appropriate judgment with tact and diplomacy both under
normal and stressful situations. Must be able to maintain appropriate composure and
professionalism when faced with escalated situations.
- Positive and resilient attitude with ability to maintain grace under pressure, excel and contribute
- Demonstrated solutions based approach to problem solving in an effective, efficient and timely
- Ability to follow Agency Policies and organize required activities according to Samaritan House
requirement.
- Clean driving record- ability to get to and from job sites within the Agency as assigned.
WORKING ENVIRONMENT/MINIMUM PHYSICAL ACTIVITIES
Incumbent must have the physical, visual and auditory ability to perform the essential functions of the job
and respond to emergencies with or without reasonable accommodations. Reference checks and
background checks will be performed prior to commencement of employment.
Activities may include but not limited to repetitive hand/arm motion (computer work), extended periods of
standing, sitting at a computer workstation, occasional travel, occasional bending, pulling, pushing,
reaching, lifting and carrying up to 25 pounds. This position does not require mobile communication.
Periods of walking required.
During Pandemic- All employees are required to wear masks and social distance. Employees must
sanitize areas they worked in before and after their shifts including the use of air sanitizers. All
employees must adhere to County Social Distancing Protocols and the Agency’s Coronavirus
Protection Policy.
ESSENTIAL FUNCTIONS OF THE POSITION
Resident Client Customer Service Delivery
- Ensure the delivery of excellent and quality customer service in all aspects of the program as
workers in a kind, compassionate manner at all times.
- Respond to the needs of clients and listen to their concerns or inquiries. Manage any situations
Shelter Safety and Risk Management
- Safely respond to any emergencies including but not limited to accidents, fire, police, client
- Maintain safe shelter property and program environment (inside, outside) and storage areas in a
- Be responsible for minor shelter repairs and maintenance. Conduct monthly walk through tours
- Know the current disaster plan for the shelter unit. Participate with the Shelter “safety team”
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maintaining and knowing how to execute a site’s emergency plan. Participate in evaluation of
emergencies as needed.
- Participate with all fire, health, and other needed facility inspections. Conduct monthly fire drills
- Perform Client Onboarding – which includes client Intakes and orientations of the program.
- Support any shelter service site and position as assigned and participate in all aspects of
- Conduct hourly inspections of assigned client personal space (house, room, bed, etc). Post
- Maintain, store, organize and distribute supplies. Ensure adequate, labeled supplies of food,
clean linens, towels, clothing, cleaning supplies, personal care/hygiene products, furniture, and
equipment for clients, facility and the office. Shop for all needed food items as requested by
supervisor.
- Perform head counts and during Grave Shift ensure two headcounts are completed.
- Assist with training, guidance and supervision of volunteers and related projects that support
- Ensure clients adhere to Shelter Services Policies, Protocols and Regulations according to
- Supervise chores and clean-up
- Participate in Community Outreach as needed.
- Support Case Managers with bed/room count and roll ups as needed.
- Maintain and update bus tickets spreadsheet
- Ensure clean working facilities of offices, meeting rooms and kitchens.
- Perform End of Shift duties including Shelter Cleanup and status updates with incoming staff
before shift ends.
- Conduct all work within professional boundaries without exception.
- Conduct all work with reliable attendance and punctuality- work all assigned days and show up
- Perform Shelter front desk reception work including monitoring desk, facility entrances, phone
- Receive, Record and Coordinate in kind donations as needed. Inventory donated items and send
records of contributions to the Shelter Operations Manager for acknowledgement. Ensure the In
kind donation policy is followed and no one takes such donations outside of the approval policy.
Notify Manager if any constituent taking in kind donations of any type without supervisor
approval.
- Assist Manager and Department staff with administrative duties as needed. Complete any
maintenance of documents as well as assisting with reports.
- Deliver excellent customer service to all agency constituents including but not limited to visitors,
- Ensure timely and informed communication with Manager at all times
- Pick up mail from post office as assigned.
- Order office or program supplies as needed.
- Report and complete incident reports within 24 hours. Review incident report(s) with
- Support other agency activities and special events where needed. Attend trainings and meetings
- Perform other duties as requested
CG 3.12.2021
EMPLOYMENT TERMS AND BENEFITS
This position is full time, hourly, non-exempt; Flexibility required with schedule and ability to
work more than one job site. Hours vary from Day, Early Morning, Afternoons, Evening, Swing
and Grave shifts. Holidays may be required occasionally. Locations in San Mateo County.
Benefits include Medical, Dental, Life/AD&D/LTD; Voluntary Benefits include Retirement,
Vision, and AFLAC salary protection programs. Paid Time Off Benefits Includes: nine paid
holidays per year; and a 1st year PTO allowance of 22 days.
HOW TO APPLY
Interested candidates for this position will be required to submit a cover letter and Resume to:
SAMARITAN HOUSE
Director of Human Resources
4031 Pacific Blvd. San Mateo, CA 94403
E-mail: hr@samaritanhouse.org
Facsimile: (650) 294-4336
No phone calls, please! Samaritan House is an equal opportunity employer.
Because of the volume of applications Samaritan House receives, we regret we are not able
to respond to every applicant individually. If your skills and experience are a good match for
this position, we will contact you for an interview.
Salary : $21 - $0
