What are the responsibilities and job description for the Client Services Manager position at Samper Law?
Join Our Team at Samper Law
We are hiring for the position of: Client Relations Manager.
The ideal candidate must be an empathetic, proactive, and highly organized professional with exceptional interpersonal and communication skills. This role is a vital part of our firm, focused entirely on ensuring a positive and supportive experience for every client. The Client Relations Manager acts as a dedicated point of contact, building strong relationships and confidently guiding clients through their legal journey.
Responsibilities
- Serve as the primary point of contact for clients, managing their inquiries and concerns with a high degree of professionalism and empathy.
- Proactively communicate with clients to provide regular updates on the status of their cases.
- Collaborate directly with attorneys to manage client expectations and ensure a seamless experience.
- Manage client feedback, identify areas for improvement, and implement solutions to enhance client satisfaction.
- Onboard new clients, ensuring all initial information and documents are collected and organized efficiently.
- Maintain accurate and up-to-date client files and communications.
- Manage client accounts and assist with administrative tasks related to billing and payments.
Who We Are Looking For
- Experience: Proven experience in a client-facing role, such as client relations, account management, or client service management, preferably within a professional services environment.
- Education: A Bachelor's degree is a plus.
- Skills: An empathetic, detail-oriented individual with superior interpersonal skills, strong communication abilities, and excellent workload-time management skills. Must be a natural problem-solver.
- Teamwork: Able to work independently while being a collaborative and supportive member of our team.
- Required Language: Fluency in English and Spanish or Portuguese is required; fluency in all three is strongly preferred.
About Samper Law
Samper Law is a leading and respected legal firm dedicated to providing exceptional service. We are committed to a work culture that values a healthy balance between professional excellence and personal well-being. Our firm has an excellent reputation for treating everyone with respect and honesty, and we offer a supportive environment for professional growth. The Client Relations Manager will be instrumental in upholding this reputation and delivering our commitment to exceptional client service.
Job Details
- Job Type: Full-time - Monday to Friday. In Person.
- Pay: Salary range based on experience.
- Benefits: Retirement Plan, Health insurance, Paid Time Off and other Perks.
- Please consider: reliable transportation is required.
To Apply
Please send your resume directly to Gerardo at: gkloss@samperlaw.com.
Job Type: Full-time
Pay: Up to $52,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Woburn, MA 01801 (Required)
Work Location: In person
Salary : $52,000
