Case Assistance Navigator

Description

The San Antonio Food Bank is a member of the Community Partner Program (CPP). The CPP is a collaboration between the Texas Health and Human Services Commission (HHSC) and a statewide network of food banks; government, faith- and community-based agencies; and other social service organizations. Community Partner organizations are trained and certified by HHSC to help low-income Texas apply for services using the HHSC online benefit portal, YourTexasBenefits.com.

The primary purpose of this position is to help low-income Texans apply for services such as SNAP (formerly Food Stamps) and Medicaid in a multi service environment and through mobile efforts to service 16 counties. This position will be certified as a Case Assistance Navigator through HHSC’s Community Partner Program.

Clients are handled efficiently with a high degree of profession and compassion. Effectively works within a team environment to ensure expeditious completion of client services.

Essential Functions

• Support, demonstrate and incorporate San Antonio Food Bank Mission Statement, Vision and diversity goals into each job responsibility.
• Comply with all SAFB policies, procedures to meet HIPPA and HHSC contractual requirements.
• Collect the necessary data to document compliance with HHSC policies and processes and fulfill contractual requirements and deliverables.
• Provide timely, accurate reports and feedback to appropriate personnel.
• Attend and actively participate in all SAFB trainings and employee meetings to be well versed in all SAFB programs and ensure maximum education to audience.
• Learn and apply new information from trainings and system up-dates for the purpose of improving work efficiency and improve client service.
• Provide comprehensive, multi-lingual, client-centered application assistance to help eligible individuals enroll in SNAP and other HHSC benefits and SAFB programs.
• Educate applicants individually or in a classroom setting on how to successfully submit process-ready applications and supporting documents through YourTexasBenefits.com and the Mobile App.
• Assist client in gathering all required documentation, if necessary;
• Handle and safeguard highly confidential information.
• Communicate clearly and effectively with all pep’s (potentially eligible participants), SAFB staff and volunteers.
• Increase awareness and access to Federal benefits and SAFB programs in isolated and hard to reach areas.
• Attend assigned education sessions, pre-screening sessions, and/or information booths within SAFB 16 county service area after 5p.m. and weekends with limited notice.
• Promote referral system with agencies, community social workers and caseworkers.
• Facilitate referrals of clients to other community supports and respond to referrals received from other organizations.
• Read and respond to inquiries from all SAFB staff and clients via e-mail or phone within allotted time.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree from an accredited college or university accredited is preferred. Relevant experience may be substituted for education.
• Customer-service oriented with knowledge and exhibited compassion towards hunger and poverty issues.
• Excellent written, oral and interpersonal communication skills.
• Computer-literate with in-depth knowledge of relevant software such as MS Office Suite, Internet such as Google Chrome and client tracking software such as Salesforce.
• Ability to juggle and adapt to multiple projects with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment.
• Able to work independently with little or no supervision.
• Excellent organizational, planning, and problem-solving skills.
• Strong ethical character capable of exercising good judgment and discretion and handling confidential information.
• Ability to be courteous, patient and display tact in public.
• Ability to work cooperatively with other Food Bank staff, volunteers and the community.
• Ability to pass a background check administered by HHSC.
• Reliable transportation and a valid DL and insurance.
• Bilingual (English/Spanish) preferred.

COVID-19 Vaccine Requirement

It is the San Antonio Food Bank's duty to provide and maintain a workplace that is free of known hazards. We are adopting a policy that all applicants be vaccinated prior to their first day of employment. The policy is to safeguard the health of our employees and their families, our clients and volunteers, and the community at large from infectious diseases, such as COVID-19 or influenza, that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Applicants in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must submit a completed request for accommodation form to the Human Resources Department. Accommodations will be granted where they do not cause undue hardship or pose a direct threat to the health and safety of others.

Salary : $17 - $0