What are the responsibilities and job description for the Desktop Support Technician position at San Antonio Shoe Inc?
Company Profile
San Antonio Shoemakers (SAS), a San Antonio, Texas based privately held company, has been in business for over 40 years and has developed a reputation as a premier American manufacturer of high quality comfort footwear.
Position
SAS has an opening for an IT Help Desk Technician.
Job Responsibilities
- Repair, install, and upgrade PC hardware and peripherals.
- Provide users with PC, desktop application, and network access technical support including on-site and off-site visits.
- Run and terminate Ethernet and telephony wiring drops as needed.
- Maintain and troubleshoot printers, both networked and stand-alone.
- Troubleshoot a variety of hardware, application, and network problems.
- Have a customer service focus, a proven ability to provide timely support to fellow employees and be capable of determining when to escalate issues.
- Diagnose and resolve basic technical hardware and software issues.
- Perform other duties and projects in IT and/or facility maintenance as assigned.
Job Qualifications
Technical
- Strong understanding of Windows operating systems and Mac OS
- Extensive knowledge of Microsoft Office products with an emphasis on Outlook, as well as familiarity with other business and desktop applications.
- Strong PC hardware and software troubleshooting skills.
- Be able to perform maintenance and troubleshooting on LaserJet and inkjet printers, both stand-alone and networked.
- Good understanding of LAN technologies, as well as the ability to troubleshoot issues on a TCP/IP network.
- Ability to troubleshoot and terminate Ethernet wiring.
- Working knowledge of basic PBX telephony (66 blocks, wiring).
- Familiarity with wiring equipment.
- Experience with Point of Sale systems.
- Help Desk experience in a help desk or technical support role.
Personal
- Must have respect and empathy for co-workers, their team and the company.
- Good communication skills both verbal and written.
- Must be mature, responsible, and self-motivated with a strong work-ethic.
- Must be a team player that can work well with others.
- Must have an ability to work independently with solid follow-up and follow through.
- Ability to effectively drive multiple tasks and deadlines simultaneously.
- Must have ability to exercise confidentiality.
- Excellent job performance and attendance.
- Able to travel to San Antonio or Acuna, if needed, so must have a passport
- Ability to lift and move objects weighing up to 50 lbs.
Education & Experience Requirements
- 2 years of related technical experience required.
- A certification and/or MCP preferred.
- Previous manufacturing plant and retail experience a plus.
- Bilingual in English and Spanish is a strong plus.
I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation. I also understand that this is a summary of this position's duties and other responsibilities may be assigned as the company deems necessary.
SAS is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/ Affirmative Action Employer, making decisions without regard to-race, color, religion, gender, gender identity or expression, sexual orientations, national origins, disability status, age, marital status or protected veteran class. No phone calls or agencies please.
