What are the responsibilities and job description for the Telecom System Specialist position at San Bernardino County?
The Job
FUTURE SALARY INCREASES**
2% effective February 24, 2024
3% effective February 22, 2025
3% effective February 21, 2026
The Innovation and Technology Department is recruiting for Telecom System Specialists* who review, evaluate, program, and make recommendations on telephone services for new and existing county facilities. These positions are located at the Innovation and Technology Department (ITD) main office in San Bernardino and will primarily provide remote customer support over the phone and/or email with occasional site visits as needed.
- Official title: Telephone Service Specialist.
For more detailed information and a complete list of duties, refer to the Telephone Service Specialist job description.
**Salary increases contingent upon Property Related Revenue and/or statewide Proposition 172 Sales Tax Collections performance.
EXCELLENT BENEFITS!!!
This excellent opportunity also offers a highly competitive benefits package!
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Incumbent must successfully complete a background investigation (fingerprinting and work history/education check) in addition to a job-related physical exam, including a drug test.
Travel: Travel throughout the county may be required. Employees will be required to make provision for transportation. At the time of hire, a valid California Class C driver's license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.
Travel: Travel throughout the county may be required. Employees will be required to make provision for transportation. At the time of hire, a valid California Class C driver's license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.
Working Conditions: Employees may be asked to work during unusual hours, inclement weather, and other adverse circumstances.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.Minimum Requirements
REQUIRED EXPERIENCE: Two (2) years, within the last six (6) years, of telecommunications experience with primary responsibility for planning, programming, troubleshooting, implementing, and recommending computerized telephone switching systems, including voice mail.
Experience must be with an employer that utilizes large VoIP telephone systems and/or multiple PBX switches. Such experience should be clearly demonstrated on the application.
Experience must be with an employer that utilizes large VoIP telephone systems and/or multiple PBX switches. Such experience should be clearly demonstrated on the application.
Desired Qualifications
Education in communication technology, certifications in Cisco voice solutions, and experience with VoIP, Cisco Call Manager, Cisco Unity Connection, Call Center applications, and VXTracker Telecom Management system is highly desirable.
Selection Process
Application Procedure: To be considered for this excellent opportunity, complete and submit the online employment application and supplemental questionnaire as soon as possible. This recruitment is subject to close without notice once a sufficient number of qualified applications have been received. Resumes will not be accepted in lieu of the application and supplemental questionnaire.
Qualified applications will undergo a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire; resumes will not be reviewed. The most highly qualified candidates, based on the evaluation results, may be referred for interview. Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements as it will be used to competitively evaluate your qualifications.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require technical assistance, please click HERE to review the Government Jobs online application guide, or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.
Salary : $57,616 - $79,165
