CONSUMER LOAN PROCESSOR

Description

Are you ready to take the next step in your career? We are seeking a dedicated and detail-oriented Consumer Loan Processor to become a key member of our dynamic team.

In this role, you will be responsible for understanding and processing various loan applications, ensuring compliance with all regulations, and providing a high level of service to our members. We pride ourselves on fostering a positive and collaborative culture where every team member is valued and empowered to make a difference.

If you have a passion for helping others and are eager to contribute to a thriving team, we would love to hear from you!

**Key Responsibilities:**

- Review and process consumer loan applications with accuracy and efficiency.

- Ensure compliance with lending regulations and internal policies.

- Provide outstanding service to our members, addressing their needs and inquiries.

**Why Join Us?**

- Be part of a supportive and engaging work environment.

- Opportunity for professional growth and development.

- Work alongside a team that values excellence and member satisfaction.

If you’re ready to make an impact and grow your career in the financial services industry, apply today!

See the position description below

OVERALL JOB PURPOSE

The Consumer Loan Processor plays a crucial role in the loan processing department of a financial institution. They are responsible for efficiently and accurately processing loan applications, ensuring compliance with regulatory guidelines, and maintaining a high level of member service. The Consumer Loan Processor works closely with loan officers and other stake holders to facilitate the loan approval and closing process.

DUTIES AND RESPONSIBILITIES

• Receives and reviews consumer loan applications, ensures all required documentation is complete, accurate and in compliance with established policies and procedures.

• Prepares loan documents in accordance with the loan approval, regulatory compliance requirements and consumer elected products such as GAP, debt protection, and MRC. 

• Sends the loan documents to the member for signature via DocuSign using the appropriate member verification procedures.

• Funds the loan and disburses the proceeds in accordance with the loan instructions utilizing available automation or manual processes.

• Regularly reviews Synergy to ensure all loan tracking checklists are complete for the loans they have funded.

• Prepares loan documents for in branch closings and ensures the documents are in compliance with all regulations and consumer elected products such as GAP, debt protection, and MRC.

• Meets established turnaround times and productivity goals for processing loans.

• Communicate with loan officers and borrowers to gather missing information, resolve discrepancies, and provide updates on loan application status.

• Responds promptly and professionally to borrower inquiries, providing exceptional member service throughout the loan process.

• Ensures clear and effective communication channels are maintained with internal and external stakeholders.

• Identifies and reports any suspicious activities, potential fraud, or compliance violations to the appropriate channels.

• Coordinates with Lending Center Consultant to follow up on member’s who have not completed their DocuSign envelope.

• Ensures Consumer Processing Supervisor is kept fully informed of department activities and of any significant problems or concerns.

• Processes credit cards in accordance with policy and procedures.

• Meets deadlines as assigned and directed.

• Maintains a positive and caring atmosphere for members and employees consistent with the credit union’s mission and philosophy.

• Maintains the security and confidentiality of pertinent information and records.

• Understands and agrees to abide by the policies and procedures established by Sandia Area Federal Credit Union and federal and state legal and regulatory guidelines, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as applicable to this position.

• Performs additional duties as assigned or directed.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Requires excellent interpersonal communication skills.

• Excellent verbal and written communication skills.

• Ability to prioritize and meet deadlines.

• General knowledge of credit union lending is desirable.

• Must be able to lift up to 10 lbs.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or GED required.

• Two year Business or related degree preferred or two to four years credit union experience with progressive responsibilities in new account and/or loan operations.

• General knowledge of credit union operations may be desirable.

*** Please submit an employment application to www.sandia.org/careers *** 

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.