IT SUPPORT SPECIALIST

Description

SCHEDULE OF WORK:

- Monday to Friday: 8:30 AM – 5:30 PM

- On-call rotation every six weeks

Please keep in mind that this schedule is subject to change as needed.

What we can offer you:

• Medical, Dental & Vision Insurance

• Paid Short-Term Disability, Life Insurance and AD&D

• Paid Federally recognized Holidays

• Vacation, Birthday, Floating Holiday & Sick Leave

• Tuition Reimbursement

• 401(k) with Employer Match

• Pension Plan

• Opportunities for advancement

OVERALL JOB PURPOSE

Provides information systems support to Credit Union personnel. Provides day-to-day support and maintenance for the organization with such items as reporting, personal computers, installed computer equipment, and all related operating systems. Completes daily job streams as necessary to accomplish departmental objectives.

DUTIES AND RESPONSIBILITIES

• Provides excellent, courteous support to fellow employees by maintaining accurate and efficient operation of core system and related applications. Provides assistance with problem resolution and provides information and support.

• Produces special reports per the requests and requirements of the Credit Union.

• Maintains historical data by tracking and logging completed data processes and equipment malfunctions.

• Ensures the smooth operation of computer systems by consistently monitoring consoler, printers, and logs.

• Provides expedient, courteous support to fellow employees by analyzing and solving computer and network problems and providing information and support.

• Installs personal computer hardware and/or software as needed.

• Troubleshoots personal computer hardware, software, and/or printer problems.

• Maintains client software.

• Helps ensure appropriate safeguards are in place to detect computer viruses.

• Assists in the maintenance of network antivirus software.

• Installs handsets on VoIP-based phone system.

• Performs VoIP phone maintenance responsibilities: add/move/delete users, etc.

• Ensures AVP Information Technology is kept fully informed of department activities and of any significant problems or concerns.

• Assists with the complete and accurate inventory of network assets, such as printers, workstations, laptops, support agreements, warranties, and application software.

• Assists with Active Directory maintenance as needed.

• Assists with on-call rotation as needed.

• Meets deadlines as assigned and directed.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Effective interpersonal communication skills.
• Ability to analyze technology related issues, troubleshoot, and implement technology based solutions.
• Ability to maintain and organize documentation required to maintain inventory systems, day-to-day processes, and procedural run-logs.
• Ability to communicate highly technical information into user friendly terms to both users, managers, vendors, and other support staff.
• Good oral and written communication skills.
• Must be able to lift up to 50 lbs.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Associates degree in computer information systems or similar technology certifications required. Experience may be substituted for education.
• Demonstrated proficiency with Microsoft Office software products.
• Two years information systems operations experience required with progressive responsibilities in information systems procedures.
• General knowledge of credit unions or financial institutions is preferred.

*** Please submit an employment application to www.sandia.org/careers *** 

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.