Frail and Elderly Program Case Manager

Under general direction, plans, coordinates and administers the daily supportive services of the Frail and Elderly Program; provides support to seniors and family caregivers of seniors; coordinates support services that promotes independence and allow families to provide in home care for as long as possible to their elderly family member; maintains and keeps accurate case management files and documentation related to clients; and performs other duties as assigned by the Frail and Elderly Services Program Manager.Education and Experience:

• Associates Degree in Gerontology, Geriatrics, Social Work, Community Services, Business/Public Administration, or related field and three years of gerontological client case management experience in a health or home healthcare environment; OR an equivalent combination of education and experience.

Required Licenses or Certifications:

• Valid New Mexico Driver’s License.

Additional Requirements:

• Ability to maintain a valid New Mexico driver’s license.
• Must pass a background check applicable to position.
• Pre-employment drug and alcohol screening

This is a safety- sensitive position subject to random drug testing in accordance with County policy Article XIII Drug and Alcohol Policy and Testing-Drug Free Workplace of the Sandoval County Personnel Rules and Regulation.

• Drives to and meets with clients in their homes to assess their needs; discusses community resources that may be of benefit to the clients; assesses client's nutrition, social, financial, and medical needs; determines which referrals are appropriate based on the assessment; answers questions about available services within the community; provides advocacy, intervention and problem solving techniques for care givers; develops and implements care plans; provides transportation services including required safety inspections, cleanliness and mileage logs as needed.
• Contacts clients and their families by telephone to keep updated on the status of critical situations; meets with Homemakers and supervisor on a regular basis to provide and receive updates on client status; maintains and keeps accurate case files and documentation of all issues relating to client files; completes required program forms including service agreement forms, exit forms, and AAA forms; reviews care plans on a regular basis, making updates to the plan as needed; compiles billable unit data and updates matrix to Program Assistant; updates client database with changes; communicates care plan changes, scheduling changes and client issues to staff; and prepares and files weekly reports submitted by in-home workers.
• Coordinates services for and on behalf of clients; makes referrals to outside agencies; meets with supervisor to assign in-home services; and communicates and collaborates with other agencies to follow up on client status of referrals.
• Researches resources that would benefit clients of senior programs; conducts outreach in the community; leaves and/or distributes pamphlets and information at locations within the county where seniors may frequent; and meets with apartment managers, food pantries, and others to explain the Frail and Elderly Program services; and provides support to assigned management/staff members as directed.
• Attends meetings, conferences or required training to maintain and keep up-to-date on position qualification requirements; and assists with various department events, outreach and activities as needed.
• Performs other related duties as assigned.

Salary : $41,995 - $48,298