Enterprise Software & Service Manager

Valley Water is searching for top-tier candidates to fill this exciting opportunity. The initial review of applicants will be conducted on 2/26/24. 

Overview:
Join Valley Water: Pioneering Technology Modernization in Cloud, SaaS, and Beyond! Lead Our Software Services Unit: Transforming Legacy Systems to Cutting-Edge Technologies. Empower Innovation: Oversee Vendor Management, Consultant Partnerships, and Stakeholder Collaboration. Customer-Focused Leadership: Guide Software Selection, Migration, and IT Evolution.
 
The Software Services Manager will lead Valley Water’s Software Services Unit responsible for all enterprise applications including but not limited to: ESRI ArcGIS, IBM Maximo Asset Management, Web Design and Publishing, Intranet, Oracle and SQL Databases, Application Development, and Infor ERP.
 
This is a unique opportunity to join Valley Water, an industry leader in technology, as we modernize many of our legacy and on-premises systems to Cloud, SAAS, IAAS and other technologies. Vendor selection and management, consultant management, and stakeholder partnership, are key to the Software Services Unit Manager’s success in this role. This critical role will be heavily customer-facing, assisting IT’s customers with software selection, requirements gathering, and migration to new services as the organization matures.
 
Key Responsibilities include, but are not limited to:

• Plans, manages, and oversees staff and consultants responsible for database administration, systems development and support of ERP, GIS, Asset Management, Database, CMS, PMIS, Custom Applications, Payment Processing, and other enterprise services. Provides leadership and analytical support in assessment of overall functionality of information systems, integration with existing and planned systems, and implementation and ongoing support.
• Manages and participates in the development, design, implementation, and modification of Valley Water and division/unit specific business applications and platforms, including applications development and support, database administration, systems administration, and internal and external websites; directs the review, analysis, and modification of existing systems and applications; coordinates the design, development, upgrading, implementation, and testing of new systems and applications.
• Prepares and develops project specifications; evaluates third party software applications; ensures new and revised software applications adapt with existing computer systems.
• Leads and guides project teams in selection and execution of applications support projects, including developing strategies to complete work and ensuring compliance with acceptable information services standards and District procedures. Responsible for governance and prioritization of Software Services application portfolio, including participation in IT Governance committee.

Ideal Candidate's Background Includes:
Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.
 
Ideal Experience:

• Five (5) years of experience in analysis, design, implementation, and maintenance of information systems and technology, including two (2) years of direct supervisory experience.
• Experience with all enterprise applications including but not limited to with ESRI ArcGIS, IBM Maximo Asset Management, Infor Cloudsuite ERP, Web Design and Publishing (Drupal), Intranet (Drupal), Oracle and MySQL Databases, Application Development.
• Leading organizations through periods of technology change, for example replacing a legacy ERP, GIS, Asset Management, or other enterprise system with a modern cloud SAAS equivalent.
• Experience with Vendor & Consultant Management
• Project Management

Ideal Skills and Abilities:

• Ability to identify IT issues and opportunities, formulate and evaluate technology strategies, set priorities, and allocate resources to effectively coordinate and meet business needs amongst a diverse set of stakeholders.
• Ability to evaluate and develop improvements to applications support operations, procedures, policies, or methods.
• Ability to conduct complex applications support research, evaluate alternatives, make sound recommendations, and prepare effective technical reports.
• Ability to adapt to complex and challenging software environments.
• Ability to apply the relevant procedures, policies, and documents.
• Proven track record of managing multiple high-profile projects simultaneously and delivering results with limited supervision.
• Strong relationship-building and collaboration skills.
• Excellent written and verbal communication skills.
• Proven track record of customer-focused and solutions-oriented leadership.
• Strong change management skills and experience.

Ideal Knowledge:

• Industry standard information technology principles, practices, and methods as applied to systems analysis, design, development, implementation, maintenance, and security; database administration, structures and management; and software evaluation, selection, and installation.

Ideal Training and Education:

• Equivalent to graduation from an accredited four-year college or university with major coursework in Computer Science, Computer Engineering, Business, Electrical Engineering, Information Technology, IT Management, Management Information Systems, or related field.

PMP (Project Management Professional) & ITIL (Information Technology Infrastructure Library) Certifications preferred. 

To review the Job Description, please click here

Software Services Unit (Position Code 699)

 Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date.   

This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite, after completion of the probationary period  (one year).