What are the responsibilities and job description for the Veterinary Client Service Representative position at Santa Rosa Veterinary Hospital?
Santa Rosa Veterinary Hospital is seeking a Client Service Representative to join our reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.
This is a flexible, full-time or part-time position scheduled Monday - Friday.
Full-time benefits and compensation:
- Compensation: $20-25/hour, based on experience and skillset
- Comprehensive health package including medical, dental, and vision insurance
- 401k options
- Paid time off and holidays
- Life insurance and disability coverage
- Employee Assistance Program
- Personal pet discounts
Minimum qualifications:
- 1 years of client service experience
- Previous veterinary experience is highly desired
At Santa Rosa Veterinary Hospital, we pride ourselves on delivering exceptional care to pets in our community. With over 95 years of service, we've established a respected presence in Santa Rosa and surrounding areas. Our practice is Feline Friendly and extends its services to cats, dogs, and exotic pets. We are equipped with state-of-the-art facilities including digital x-ray, ultrasound, an extensive in-house laboratory, and a modern surgical suite.
Salary : $20 - $25