Unified Communications Analyst

Job Description

Department

Information Systems

Job Summary

Installs cabling in accordance with hospital standards. Interviews end-user to assess cable and equipment needs. Schedules and performs moves, adds, and changes within specified time periods. Replaces, repairs patient and administrative telephones to meet hospital standards. Performs minor software changes. Assists Voice Network Engineer in daily operations and maintenance of systems. Supports video conferencing equipment and sessions.

Required Qualifications

• Require three (3) years of telecommunications experience, to include call servers and VOIP systems, wire and cabling standards, and related systems operations.
• Require participation in on-call support and after hours project work.
• Require intermediate level PC proficiency.
  
  

Preferred Qualifications

• Prefer familiarity with UC technologies, specifically Cisco Webex, Cisco Jabber and Avaya and Cisco telephony integration and ESNA voicemail system.
• Prefer thorough knowledge and expertise in managing large multi-site VOIP environment.
• Prefer experience in support of a customer-facing call center to include call recording.
• Prefer ability to work within defined change control processes and procedures.
• Prefer strong ability to identify, understand and communicate business needs for technical projects.
• Prefer five (5) years of experience in voice communications troubleshooting.
• Prefer solid understanding of PC/LAN topologies.
• Prefer Cisco Certified Network Associate (CCNA) with Voice and/or Collaboration.
  
  

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Preferred Education

AD: Associate's Degree

Required License And Certs

Preferred License and Certs