What are the responsibilities and job description for the Sales Development Admin position at Sauder Manufacturing Co.?
This is an on-site position, located in New Haven, IN.
Sauder Manufacturing was founded in 1945 as a church furniture company and is a wholly owned by the parent Sauder Woodworking Co. We have a rich history in crafting solid wood into beautiful, enduring, quality furniture and today that is blended with modern technology and a strong customer focus.
Sauder Manufacturing Co. sells in four strategic markets: Healthcare Furniture for acute care hospitals, Education furniture for colleges and universities, Worship furniture for churches, synagogues, courthouses and funeral homes and finally furniture for human services markets which is a diverse network of agencies providing residential housing to many individuals. At Sauder Manufacturing, how do we do our work----new technology, new products and new ideas----changes constantly---but our values----how we treat our customers, suppliers and each other----never change.
Position Summary:
Collaborate with Regional Sales Managers, Healthcare Account Managers, Dealers, and Customer Care to boost sales by identifying leads, developing and implementing support systems, managing sales contracts, supporting Customer Care and Order Fulfillment, and assisting the sales team with technical needs and various projects.
Essential Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear and frequently required to walk and sit. Use of hands and fingers will be required for writing, computer use, and phone use. Work in a manner consistent with standard Sauder safety practices and expectations. The employee will also be required to walk throughout the plant occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Encompasses the full spectrum from factory floor, to personal offices, to executive board rooms. The noise levels in these work environments are usually low to moderate. Personal protective equipment such as eye protection and ear protection may be required in the shop floor environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran
Full benefits package includes medical, prescription, dental and vision coverage with company contribution towards Health Savings Account (HSA), 10 paid holidays per year, paid vacation from weekly accrual, 401(k) match and profit sharing plan, disability coverage, life insurance, pay for performance increases, tuition reimbursement, advancement opportunity, Sauder Village membership, employee referral bonus and a sweet furniture discount!
Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran
Sauder Manufacturing was founded in 1945 as a church furniture company and is a wholly owned by the parent Sauder Woodworking Co. We have a rich history in crafting solid wood into beautiful, enduring, quality furniture and today that is blended with modern technology and a strong customer focus.
Sauder Manufacturing Co. sells in four strategic markets: Healthcare Furniture for acute care hospitals, Education furniture for colleges and universities, Worship furniture for churches, synagogues, courthouses and funeral homes and finally furniture for human services markets which is a diverse network of agencies providing residential housing to many individuals. At Sauder Manufacturing, how do we do our work----new technology, new products and new ideas----changes constantly---but our values----how we treat our customers, suppliers and each other----never change.
Position Summary:
Collaborate with Regional Sales Managers, Healthcare Account Managers, Dealers, and Customer Care to boost sales by identifying leads, developing and implementing support systems, managing sales contracts, supporting Customer Care and Order Fulfillment, and assisting the sales team with technical needs and various projects.
Essential Functions:
- Ensure the implementation and maintenance of sales support systems, including InforCRM, eQuote, and other technical systems necessary for tracking, quoting, and managing potential sales opportunities.
- Facilitate dealer support by recommending and coordinating the deployment of support platforms such as 2020 (Giza and CAP), Project Matrix, CET Designer, SIF files, and MRL to streamline business processes with Wieland.
- Assist the sales team with local, state, and national RFPs and resulting contracts, including all required monthly, quarterly, and annual reporting.
- Identify and manage healthcare leads from various sources, establish systems for lead enrichment, distribution, follow-up, and closure, and report outcomes by lead source and Healthcare Account Managers.
- Train and support proper use of eQuote and InforCRM systems and coordinate updates with the IT team.
- Plan and facilitate sales support training for Healthcare Account Managers in conjunction with Regional Sales Managers.
- Ensure compliance with contract regulations and assist Regional Sales Managers, Healthcare Account Managers, and Customer Care with GSA, IDIQ, GPO, State, and other contract requirements.
- Provide administrative support, including managing the Wieland RepLink sales resources site, reviewing and approving rep expenses and reporting monthly to Sales Management, and executing plans and arrangements for national and regional sales meetings.
- Manage special projects assigned by the General Manager, assist in planning and setting up major tradeshows (1-2 events annually), and provide technical support to Healthcare Account Managers for GSA and VA business development.
- Offer technical phone support to Healthcare Account Managers on product questions, manage sample budgets, oversee borrowed sample inventory, and manage the commission approval process for orders.
- Apply commission to all orders.
- Maintain Customer Master
- Add sales tax-exempt certificates to Avalara for Healthcare customers.
- Work every day with several excel documents.
- Associate degree in business with 1-3 years of experience or a combination of education and experience with a proven track record of accomplishments.
- Strong time management, tactical planning skills, good judgment, and the ability to communicate with a diverse range of individuals.
- Business analytics capability to establish a business case for action based on data.
- Advanced proficiency in using various digital tools and platforms, including project management software (Monday.com), communication tools (Teams), CRM software (InforCRM), internal ERP systems (Friedman/Frontier software), and other digital platforms.
- Strong communication skills, both verbal and written.
- High level of aptitude for learning and administering new digital technologies, and facilitating and training on their implementation and use.
- Excellent math and analytical skills.
- Must be proficient in excel
- Detail-oriented with proficiency in reviewing and complying with complex proposals and contracts.
- Willingness and ability to travel and physically set up and tear down tradeshow exhibits (1-2 times annually).
- Aptitude for understanding and communicating furniture construction and features to assist sales personnel.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear and frequently required to walk and sit. Use of hands and fingers will be required for writing, computer use, and phone use. Work in a manner consistent with standard Sauder safety practices and expectations. The employee will also be required to walk throughout the plant occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Encompasses the full spectrum from factory floor, to personal offices, to executive board rooms. The noise levels in these work environments are usually low to moderate. Personal protective equipment such as eye protection and ear protection may be required in the shop floor environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran
Full benefits package includes medical, prescription, dental and vision coverage with company contribution towards Health Savings Account (HSA), 10 paid holidays per year, paid vacation from weekly accrual, 401(k) match and profit sharing plan, disability coverage, life insurance, pay for performance increases, tuition reimbursement, advancement opportunity, Sauder Village membership, employee referral bonus and a sweet furniture discount!
Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran