E-commerce Customer Service Associate

Job Title: E-commerce Customer Service Associate, USA

We have an amazing opportunity for a highly engaged professional looking to build a career in luxury apparel digital sales. Ours is a global apparel brand with extraordinary heritage and a strong international presence across Europe, Australia and North America.

The role offers the opportunity to be a part of a very special and close-knit team, all of whom meet at the intersection of respect, collaboration, drive to achieve goals, and have fun in doing so.

Key Responsibilities:

• Manage all customer orders, emails, and phone calls to ensure high level of customer satisfaction
• Provide fit consultations for customers via phone and email
• Provide product recommendations to customers based on their needs/desires
• Manage all customer returns in-house (maintain return log, process refunds, repackage product and break down boxes)
• Maintain relationships with the warehouse and IT teams (manage order flow, review inventory, shipments, etc.)
• Set up marketing promotions such as private sales (change prices and update T&C and promotional banners)
• Program all marketing emails with email platform
• Place orders for influencers, partnerships, gifting, replacements, sweepstakes winners
• Resolve payment issues and manage fraud cases
• Update website as needed (product information content, merchandising, images optimization of product placement, coupon codes, sweepstakes, and copy
  
  

Qualifications & Requirements:

• 1 year of experience in a customer service role, preferably in the premium or luxury apparel industry (lingerie & bra fitting experience a plus)
• Tech-savvy with high proficiency in Microsoft Office, Shopify
• Strong analytical and organizational skills with excellent attention to detail
• Self-motivated, resourceful, and excellent follow-through on tasks
• A positive attitude and the ability to communicate with a respectful and upbeat disposition
• Bachelor's degree preferred