What are the responsibilities and job description for the Teller/Customer Service position at SCCU Simple?
Space Coast Credit Union (SCCU), the 3rd largest state charted credit union in Florida, is looking for a Member Service Specialist to join our ONESCCU team in our Enterprise Road Branch! SCCU has been in business for over 70 years, has over 7 billion dollars in assets and WE ARE GROWING!
Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.
SCCU Team Member Benefits:
- ONESCCU annual bonus available!
- Medical, Dental & Vision Insurance
- HSA (Health Savings Account) with SCCU matching contribution
- SCCU Paid Long Term and Short Term Disability coverage
- SCCU Paid Term Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off
- 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
- Tuition Reimbursement Program
SCCU Team Member financial discounts & perks (save money every month!):
- Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
- Fixed low rate credit card- 5.99%, if approved
- FREE Identify Theft Protection!
- No fee SCCU accounts
Responsibilities:
Provides exceptional member service on a wide variety of deposit, loan transactions, and new account processing. Effectively assesses members’ needs and makes appropriate referrals for SCCU products and services. Resolves member issues and addresses member questions accurately and in a timely manner.
- Consistently demonstrates effective sales and service skills.
- Consults with members regarding SCCU products and services; recommends additional products and services to meet member needs.
- Periodically serves as floor manager to assess member’s needs and direct them to the appropriate source ensuring maximum lobby efficiency and minimize member waiting time.
- Performs all aspects of processing transactions, including deposits, withdrawals, payments, and the sale of monetary instruments in order to provide complete member service.
- Balances cash, monetary instruments, and daily work to ensure member account integrity.
- Services existing deposit and loan accounts in order to meet member requirements and exceed expectations.
Requirements:
- 6 months prior experience in customer service and cash handling
- Sales experience and ability to recognize referral opportunities
- A great team player and ability to adapt to an ever-changing environment
- Effective problem solving skills
Education:
High School Diploma or equivalency
Schedule:
Full Time during Branch hours of operation:
Monday - Friday 7:45am - 6:15pm. Saturdays, Alternating on Rotation, 8:30am – 1:30pm.
