What are the responsibilities and job description for the Customer Service Manager position at Schuette's Market?
Customer Service Managers lead cashiers, stockers and other team members in the front end of our stores in providing exceptional customer service to our customers. The Customer Service Manager is responsible for making sure that our customers experience wonderful service in the check lanes, at the customer service counter and throughout the front end of the store. We are looking for team members who will greet customers in a friendly and helpful way, who can answer customer questions and make each of our customers feel welcome, appreciated and looked after. The Customer Service Manager will ensure the prioritization and delegation of daily responsibilities throughout the department while training and coaching employees. This manager, like all of our managers, must lead by example in creating a warm, welcoming environment for our customers. The Customer Service Manager must be able to operate a cash register and check stand efficiently and courteously. You will need to be able to collect money, checks, electronic payments, and coupons from the customer and provide the correct change. Keeping up-to-date on all advertised specials and sale item prices is an important part of being able to assist the customer.
Previous management experience is preferred. Previous experience with cash handling and customer service is also preferred. Excellent people skills are required. Must be able to communicate with customers in a friendly, efficient manner. Must be able to perform basic math computations, such as addition subtraction, and division. Candidates should be highly motivated with a sense of urgency and the ability to work in a fast-paced environment at all times with all levels of employees. Must be a team player! Must have good hand eye coordination and have good dexterity in hands and fingers to scan items, operate cash register, and bag orders with above average repetition. Must be able to reach for items on checkout belt very frequently. Must be able to scan or input orders accurately and efficiently and identify and key-in department numbers, produce items, UPC numbers. Good eye sight with ability to see color. Perception of sounds is required. Must be able to lift and/or push pull while standing, up to 10 pounds frequently & up to 25 pounds infrequently. The job requires standing, walking, bending, climbing throughout the entire work day and the ability to lift, stack and maneuver objects. Minimum age for employment is 18. Weekend, evening and holiday work will be required.
The above information is intended to describe the essential and supplemental functions of this job. It is not to be construed as an exhaustive statement of all supplemental duties requirements.
Salary : $33,400 - $42,300
