Enterprise Customer Success Manager

🔹 Customer Success Manager – Large Enterprise

🌐 Fintech Start-up

💳 Banking / Financial Services

📍 NYC, Hybrid

If you’ve worked with complex financial institutions, understand the stakes of compliance, and know how to turn enterprise accounts into long-term success stories, we should talk.

We're looking for a Customer Success Manager to own strategic relationships with large enterprise clients—banks, credit companies, and other heavily regulated players. You’ll be the go-to advisor, a trusted partner, and a driver of real outcomes. This is not a reactive role. It’s proactive, high-impact, and central to how we grow.

You’ll thrive here if you:

• Build C-level trust as easily as you manage cross-functional projects.
• Navigate the nuance of compliance and risk without losing sight of value.
• Know what enterprise clients need—often before they say it.
• Aren’t afraid to roll up your sleeves in a startup environment.

You’ll bring:

• 5 years managing large enterprise clients in SaaS, Fintech, or RegTech.
• Experience working with banks or financial institutions (bonus if you’ve lived their compliance headaches).
• Clear communication, smart strategy, and a strong grasp of technical value.
• A New York base and the ability to travel for key client moments.

This role is hybrid, high-ownership, and built for someone who sees Customer Success as a strategic function—not a support role.

📲🙋 ♀️

*Follow Scout Global for more roles like this*