Guest Services Associate I

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplace 5 years in a row? If so, we want to talk with you!

As a Guest Services Associate I at our Women's and Children's Enhanced Shelter location, you will work with a staff team to help create a safe, healing welcome center environment for women and children in a Christian residential program. This position is a part of a team to provide information, referral and support services to Women and Children's Ministries guests. They are responsible for providing leadership for the guests, overseeing volunteers and activities, maintaining facility safety and cleanliness.

Pay Range: $17.19 - $22.35 Hourly

The above pay range is a guideline.  For candidates who meet the qualifications of the job, the Mission’s Compensation Philosophy is to target the 40th - 50th percentile of the range. Multiple factors are taken into consideration to arrive at the final pay rate to be offered.  Factors include (but are not limited to) the scope and responsibilities of the role, the selected candidate’s work experience, education and training as well as internal equity, market and other business considerations.

Schedule: Monday - Friday, 2:00 pm - 10:30 pm. 

What you will do 

• Due to the sensitive nature of these essential job duties we are only able to consider females for this position.
• Coordinate, train and supervise volunteers in conjunction with the volunteer department.
• Oversee safety and cleanliness of facility on shift, including chore supervision and bed checks.
• Uphold the guidelines of WCM, confronting guests and leading them to self-evaluations when necessary.
• Daily compile a thorough record of the events on your shift in staff log.
• Daily communicate with other staff via email.
• Take calls for women looking to get into one of our locations; provide resources when necessary.
• Complete data entry and documents as assigned by your Supervisor.
• Help coordinate and facilitate support groups and/or classes.
• Assist with holiday event preparation and coordination.
• Perform janitorial and maintenance duties as needed.
• Keep all restrooms stocked with supplies.
• Keep donations organized and put away.
• Monitor incoming persons, assisting and directing visitors and guests.
• Handle office telephones, recording and organizing messages.
• Assist with administrative tasks.
• Make keys for room and repair locks as needed.
• Attend and participate in all Mission, Division and Department meetings and trainings, as required.
• Any other job-related duties as assigned by supervisor and WCM Leadership.

How we support each other

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him.
• Faithfully upholds The Mission and your team in prayer.
• Participates in team devotions as schedule permits.
• Demonstrates behavior aligned with the Mission’s Statement of Faith, Standard of Conduct, policies, and expectations.
• Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors. 

How you qualify

• Acknowledge and sign the Mission's Statement of Faith (see below)
• High school diploma or equivalent required.
• 1 year customer service experience required.
• 1 year working in a social services environment preferred.
• Microsoft Office Skills required

Benefits

All regular fulltime employees, you are eligible to participate in our generous benefits package:

• Medical / Vision with generous dependent coverage
• Dental - 100% company paid
• Long-Term Disability – 100% company paid
• Basic Life Plan – 100% company paid
• Voluntary Products (Aflac and Guardian)
• EAP and 24/7 Virtual Mental Health – 100% company paid
• 4 weeks of paid vacation (prorated based on hire date)
• 11 paid holidays 1 Floating Holiday
• Personal Day and Birthday holiday
• Retirement benefits w/ company match
• Continuing Education Reimbursement Program

Work Environment

While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment.  Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms.  Occasionally lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the company.  Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.

Statement of Faith

1. We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21)
2. We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2
3. We believe in the deity and humanity of our Lord Jesus Christ:
   • His virgin birth (Luke 1:35, John 1:1-2, John 1:14)
   • His sinless life (Phil. 2:5-11)
   • His miracles (Matt. 4:23)
   • His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2)
   • His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5)
   • His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24)
   • His future return in power and glory (1 Thess. 4:16-18)
4. We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17)
5. We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23)
6. We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15)
7. We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4)

Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.

Vision Statement

To see every homeless neighbor - beloved, redeemed, restored

Pre-Employment

This position is subject to a pre-employment criminal background check and must be able to pass a 4-panel drug screen.

Salary : $17 - $22