Customer Service Representative

Seda North America is looking for an on-site Customer Service Representative to support the Customer Service Team.
The ideal Candidate is a self-starter, able to research and resolve issues, multi-task, and is well organized, demonstrating excellent computer skills with the ability to effectively communicate to customers and team members.

• Interact with customers daily to provide product order fulfillment, request for information, general inquiries, concerns related to fulfillment, etc

• Act as a liaison between customers and sales within the plant to address production, open orders, inventory availability, order fulfillment and quality

• Successfully analyze problems, and make recommendations

• Analyze production, scheduling and inventory

• Perform general administrative duties, including answering calls, filing, and data/order entry as needed

• Process over, short, damaged and quality claims for customers resolution

• Additional responsibilities as needed

• Bachelor Degree preferred

• Product knowledge or ability to learn

• 2 years' experience handling customer accounts, B2B in a manufacturing environment

• Knowledge of business principles

• Project management skills- ability to identify tasks to be completed

• Experience working with sales and coordinating with other departments

• Advanced knowledge of relevant computer applications - ERP, (SAP),Excel and additional office suite programs, tracking inventory, incoming shipments and orders.

• Meticulous attention to detail, able to multi-task

• Methodical and organized

• Exemplify professionalism

• Excellent communication skills, both verbal and written - i.e. Teams/Zoom calls, phone calls, emails etc. with customers and team members

• Excellent problem analysis and problem-solving skills

• Able to adapt and balance stressful situations in a high paced environment

• Dependable, energetic, willing to learn and grow

• Must be a team player

• Great Place to Work Certified!

• A Strong, Helpful Team Culture!

• On the job training

• Opportunity to grow with a Company that values its employees!

• Exceptionally Clean Environment - Food Safety Compliant

• Climate Controlled - Comfortable work environment

• Competitive wages

• 10 Paid Holidays

• Paid PTO

• Comprehensive benefits package including Medical, Dental, Vision

• Company paid Basic Life and STD/LTD Disability Insurance

• Employee Assistance Program

• Flexible Spending

• 401(K) Retirement Plan with match, upon hire

• Education Assistance

• Community involvement with opportunities to volunteer with the Seda Family!

Valid authorization to work in the U.S.

Seda North America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Seda North America complies with applicable state and local laws governing nondiscrimination in employment.

Please send your resume to Lisa_lukasik@sedagroup.org