Computer Instructor

Position: Computer Instructor

Department: Social Services

FLSA Status: Non-Exempt

Reports To: Project Assistant

Job Summary: Responsible for teaching seniors to use computers, smart devices, and the Internet at SF Connected Technology Labs throughout San Francisco and through virtual programming.

Essential Functions:

• Conducts training and workshops for seniors to learn to use computers, smart devices, and the Internet safely; answers computer and technology-related questions.
• Conducts classroom-style lectures with groups of students as needed.
• Prepares and maintains lab area, equipment, materials for training and workshops, and lab or virtual programming preparation.
• Operates and maintains audiovisual equipment; maintains computers in the lab; and assists students with using hardware and software.
• Maintains training and workshop schedules and attendance records.
• Assists with client outreach to meet the program’s goals.
• Maintains assigned client list for submittal to the clientele database.
• Attends meetings and training as assigned.
• Responds to and acknowledges emails and notices promptly.
• Participates in the Quality Assurance protocols as directed.
• Performs other duties as assigned.

Qualifications:

• Must have high school diploma; teaching and training experience preferred.
• Current working knowledge of PC technology/equipment, smartphones, tablet computers, MS Office software applications, Internet, online communication, and social media platforms.
• Excellent oral communication and interpersonal skills and ability to work with older adults and individuals from diverse cultural and socio-economic backgrounds. Ability to effectively instruct senior learners on basic computer use and online programs using PC platforms or other personal computing devices.
• Bilingual and bi-literate in English and Chinese (Cantonese or Mandarin), Russian, or Spanish is preferred.
• Must be available to work at least three days a week.
• Must be self-motivated, patient, detail-oriented, and able to follow through.
• Must be able to travel via public transportation or personal/department vehicle to perform job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help’s policy.

Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.