IT Operator - ATM

Responsibilities
Proactively monitor the ATM enterprise for performance and availability.
Monitor ATM incidents and alerts using various monitoring tools to ensure optimum system performance.
Detect, isolate, diagnose, record, escalate, and resolve ATM operational issues, incidents, and outages as quickly as possible.
Create, document, and update incident tickets, record faults, actions for resolution, and up times.
Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
Dispatch services for ATM component failures and outages; monitor until resolution
Qualifications
1-2 years of ATM and/or network monitoring experience
Ability to respond quickly and accurately in high-pressure situations
Ability to effectively manage tasks and job duties with shifting priorities
Ability to document and apply policies, standards, and procedures
Experience in problem resolution, including determining root cause, scope, and scale of issues
Exposure to validating system availability and performance
Working knowledge of enterprise systems, terminal knowledge, and IT terminology
Research, analytical, and problem-solving skills
Effective skill in exercising initiative and using good judgment to make sound decisions
Effective skill supporting a global 24/7/365, member/customer-focused services operation
Effective verbal and written communication skills
Working knowledge of ATM and/or enterprise system monitoring tools
Working Conditions
The position is designated as Essential Personnel, which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency, reduced site operations, or training.
This is a rotating schedule position that requires working every other weekend,
A General Coordinator Operator ensures smooth operations across the IT department. They handle coordination tasks between different teams, manage schedules, and track project progress
"1. Excellent organizational and multitasking skills
2. Strong communication and coordination skills
3. Familiarity with project management tools"