What are the responsibilities and job description for the ATM Operator position at Tandym Tech?
Job Details
A top Fortune 50 financial organization, based near Vienna, VA, is actively seeking an ATM Operator to join their team. This role involves monitoring ATM systems enterprise-wide, managing incidents proactively, and ensuring consistent uptime across their network.
About the Opportunity:
- Hybrid: Yes - on campus for training, then 3 days on-site / 2 days remote
- Schedule: Rotating; includes every other weekend and holidays
- Hours: 12-hour workdays
- Setting: On-site during training; hybrid thereafter
- Classification: Essential Personnel (must be flexible for emergency or business-critical coverage)
Responsibilities:
- Proactively monitoring ATM enterprise systems for availability and performance
- Responding to alerts and incidents using system monitoring tools
- Diagnosing, escalating, and resolving operational issues and outages
- Creating and maintaining incident tickets, logging faults, resolution actions, and uptime
- Dispatching service technicians for hardware failures and tracking resolution workflows
- Collaborating with internal teams and third-party vendors to restore ATM services in alignment with established procedures
Qualifications:
- 1-2 years of ATM and/or network monitoring experience
- High school diploma or equivalent (Associate degree in IT or related field preferred)
- Proficiency with enterprise ATM/system monitoring tools
- Strong analytical and problem-solving skills
- Familiarity with IT systems terminology and enterprise environments
- Ability to prioritize tasks effectively under pressure
- Excellent verbal and written communication skills
- Demonstrated initiative and sound judgment in operational contexts
- Experience in a 24/7/365 service environment
Desired Skills:
- Associate or Bachelor's degree in Computer Science, Information Technology, or related field
- Experience with operational coordination or tracking functions
- Familiarity with tools such as Jira, Trello, or other ticketing/project-management platforms
- Exceptional organizational and multitasking abilities
- Strong interpersonal and collaborative communication skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
