Information and Referral Specialist

General Description

Equal Opportunity/Affirmative Action Employer. This is a responsible non-exempt position on the staff of Senior Connection Center. The position of Information and Referral Specialist is vital to the Agency’s mission. In support of the Elder Helpline Program, this position requires the incumbent to take independent action, exercise discretion and take the initiative by providing callers with accurate, timely, multi-sourced researched information and referrals concerning aging-related programs, services and activities. This position receives special certification (AIRS Certification) training.

Responsibilities

• Responds to caller inquiries related to information and referral concerning aging-related programs, services and activities in PSA 6.
• Collects and maintains accurate records of caller requests using the data resource database.
• Refers individuals in need of assistance with Medicaid screening and enrollment to the LTC Specialists.
• Assists other I&R Specialists in identifying and obtaining needed resources for callers when needed.
• Assists in the coordination and implementation of special projects, workshops and conferences as assigned to enhance community relations and program development.
• Assists in the maintenance of the Virtual Library.
• If assigned by I&R Coordinator or I&R Manager, acts as back up coordinator of the Gatekeeper Program.
• If assigned by I&R Manager or the Chief Operating Officer, acts as a backup coordinator to the Department of Elder Affairs, legislative and general public referrals.
• Assists in the implementation of the Agency’s Outreach and Targeting Plans.
• Provides potential resources to the Data Resource Specialist & Administrative Assistant for the data resource database.
• Completes food stamp applications for potentially eligible older adults.
• Performs related tasks as assigned by supervisory staff and Senior Management.

Minimum Education and Experience

• Minimum education and related experience:
• Bachelor’s Degree; or
• Associate’s Degree and two (2) years of experience; or
• High School Graduate or Equivalent and four (4) years of experience

• Successful completion of applicable background screening required.
• Any exceptions to the minimum requirements must be approved by the President and CEO.

Required Skills and Knowledge

• Must obtain an AIRS Certification as an Information and Referral Specialist in Aging (CIRS-A) within two (2) years of employment and maintain certification.
• Ability to communicate well, orally and in writing.
• Ability to research topics related to services for older adults (funding, program design, etc.), analyze data and provide written and/or oral reports as required.
• Ability to establish and maintain effective working relationships with others.
• Basic skill level and knowledge of MS Office Suite including MS Word, Excel, PowerPoint and database creation and maintenance either in Excel or Access.

Job Type: Full-time

Pay: $19.26 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you willing to complete a Level II Background Screening?

Education:

• High school or equivalent (Preferred)

Experience:

• Medicaid: 1 year (Preferred)
• Human Services or Customer Service related: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Tampa, FL 33619