What are the responsibilities and job description for the Scheduling Coordinator position at Senior Helpers?
Job Summary
The Scheduling Coordinator is responsible for coordinating and maintaining caregiver schedules to ensure consistent and reliable care delivery for home healthcare clients. This in-office role manages scheduling for 50 caregivers using WellSky, responds to daily scheduling changes, and supports agency operations through accurate reporting and effective communication. The Scheduling Coordinator will also participate in a shared on-call rotation by carrying the office on-call cellphone as assigned.
Key Responsibilities
Create, manage, and maintain daily and weekly schedules for 50 caregivers using WellSky
Assign caregivers to client cases based on availability, skills, certifications, and care needs
Respond promptly to caregiver call-offs, emergencies, and last-minute schedule changes
Communicate schedule updates clearly and professionally with caregivers via phone, text, and system notifications
Ensure appropriate staffing coverage to meet client care requirements
Monitor caregiver availability, time-off requests, and scheduling conflicts
Prepare and distribute weekly scheduling reports for leadership review
Maintain accurate and up-to-date scheduling records and documentation in WellSky
Collaborate with office staff and leadership to anticipate staffing needs
Assist with caregiver on-boarding by supporting initial schedule placement
Participate in a rotating on-call schedule by carrying the shared office on-call cellphone as assigned
Maintain confidentiality and professionalism when handling sensitive information
Qualifications
High school diploma or equivalent required
Previous Scheduling Or Administrative Experience Preferred
Experience in home healthcare or home care scheduling preferred
Strong organizational and time-management skills
Ability to multitask and work effectively in a fast-paced environment
Excellent verbal communication and customer service skills
Comfortable using scheduling software; WellSky experience preferred
Detail-oriented with strong problem-solving abilities
Preferred Skills & Attributes
Ability to remain calm and solutions-focused during high-pressure situations
Strong interpersonal and communication skills
Dependable, punctual, and team-oriented
Flexibility and adaptability to changing schedules and staffing needs
Work Environment & Schedule
In-office position
Full-time role in a fast-paced home healthcare setting
Participation in a rotating on-call schedule required; on-call cellphone is shared among office staff
Occasional overtime, early mornings, or weekends may be required based on coverage needs
The Scheduling Coordinator is responsible for coordinating and maintaining caregiver schedules to ensure consistent and reliable care delivery for home healthcare clients. This in-office role manages scheduling for 50 caregivers using WellSky, responds to daily scheduling changes, and supports agency operations through accurate reporting and effective communication. The Scheduling Coordinator will also participate in a shared on-call rotation by carrying the office on-call cellphone as assigned.
Key Responsibilities
Create, manage, and maintain daily and weekly schedules for 50 caregivers using WellSky
Assign caregivers to client cases based on availability, skills, certifications, and care needs
Respond promptly to caregiver call-offs, emergencies, and last-minute schedule changes
Communicate schedule updates clearly and professionally with caregivers via phone, text, and system notifications
Ensure appropriate staffing coverage to meet client care requirements
Monitor caregiver availability, time-off requests, and scheduling conflicts
Prepare and distribute weekly scheduling reports for leadership review
Maintain accurate and up-to-date scheduling records and documentation in WellSky
Collaborate with office staff and leadership to anticipate staffing needs
Assist with caregiver on-boarding by supporting initial schedule placement
Participate in a rotating on-call schedule by carrying the shared office on-call cellphone as assigned
Maintain confidentiality and professionalism when handling sensitive information
Qualifications
High school diploma or equivalent required
Previous Scheduling Or Administrative Experience Preferred
Experience in home healthcare or home care scheduling preferred
Strong organizational and time-management skills
Ability to multitask and work effectively in a fast-paced environment
Excellent verbal communication and customer service skills
Comfortable using scheduling software; WellSky experience preferred
Detail-oriented with strong problem-solving abilities
Preferred Skills & Attributes
Ability to remain calm and solutions-focused during high-pressure situations
Strong interpersonal and communication skills
Dependable, punctual, and team-oriented
Flexibility and adaptability to changing schedules and staffing needs
Work Environment & Schedule
In-office position
Full-time role in a fast-paced home healthcare setting
Participation in a rotating on-call schedule required; on-call cellphone is shared among office staff
Occasional overtime, early mornings, or weekends may be required based on coverage needs
Salary : $45,000 - $50,000