What are the responsibilities and job description for the Customer Service Representative II position at Sensaria?
Circle Graphics is the world’s foremost producer of grand and large-format digital graphics. We are an industry leader in creating innovative products for outdoor advertising, business signage, wall decor, art reproduction, and the professional photography and art communities.
Our combined 407,000 square feet of manufacturing facilities across the United States house over 88 grand and large format digital printers, custom automated finishing equipment, and coating capabilities to produce printed recyclable materials up to 16 ft wide. Our prepress department processes more than 40,000 files per day with the aid of proprietary software automation tools. We operate around-the-clock, 7 days a week to deliver extraordinary customer service, and print over 431 million square feet of material annually. We specialize in industry leading innovations accompanied by world class service.
Job Description Overview:
The Customer Service Rep II has the primary responsibility of providing excellent customer service while handling all orders and any questions, issues or concerns our customers may have. This person will also interact professionally and positively with coworkers in all departments.
Essential Duties and Responsibilities:
ADMINISTRATION- 80% of position responsibility
Benefits offered: Medical, Dental, Vision, Life Insurance, Disability Coverage, a variety of optional benefits, Cafeteria 125 flex spending accounts, and a 401(k) retirement plan PTO/Sick, Bonus opportunity, This package would be explained in detail when you attend the Company’s New Hire Orientation.
Benefits: Sensaria offers a competitive compensation package, which includes vacation days, sick days, paid holidays, a paid floating holiday of your choice, paid maternity & paternity leave, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development. We are dedicated to creating an inclusive and collaborative workplace where every team member can thrive.
EEO Statement:
Sensaria, Formerly Circle Graphics Decor, and it's subsidiaries and acquired companies, (The Company) is an equal employment opportunity employer. The Company’s policy is to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any protected category, characteristic or status. It is also the Company’s policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.
The Company complies with the ADA, the ADAAA and applicable state law and considers reasonable accommodation measures that may be necessary for qualified applicants/employees to perform the essential functions of the job. Hire may be contingent upon a post-offer medical examination, and skill and agility tests, as appropriate for the position. Assistance For the Disabled Alternative formats of this Privacy Policy are available to individuals with a disability. Please contact careers@sensaria.com for assistance.
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Our combined 407,000 square feet of manufacturing facilities across the United States house over 88 grand and large format digital printers, custom automated finishing equipment, and coating capabilities to produce printed recyclable materials up to 16 ft wide. Our prepress department processes more than 40,000 files per day with the aid of proprietary software automation tools. We operate around-the-clock, 7 days a week to deliver extraordinary customer service, and print over 431 million square feet of material annually. We specialize in industry leading innovations accompanied by world class service.
Job Description Overview:
The Customer Service Rep II has the primary responsibility of providing excellent customer service while handling all orders and any questions, issues or concerns our customers may have. This person will also interact professionally and positively with coworkers in all departments.
Essential Duties and Responsibilities:
ADMINISTRATION- 80% of position responsibility
- Enter, update, and traffic customer orders utilizing a proprietary order management system asdirected
- Contact clients and vendors via phone or email to obtain pertinent information to confirm accurateproduction
- Verify client orders and internal documents foraccuracy
- Access and interact with websites and programs as dictated by theclient
- Participate in trafficking client artwork, including retrieving, cataloguing and preparing files fordownload
- Assist with producing color-accurate printed materials including, processing, cutting, boxing, labeling andshipping
- Prepare internal documents, such as invoice correction forms, to be shared with otherdepartments
- Facilitate reports as requested and expedite end of dayrecords
- Accept and transfer incoming phone calls ifrequired
- Work in areas defined to grow customer serviceskills
- Provide coverage and support for other teammembers
- Work directly with AM II and III roles to interact with customers asneeded
- Possess the ability to interact with clients and outside vendors via phone, email or in personin an effort tofacilitate order production. This may include interactions such as client visits
- Other duties and special projects asassigned
- Work directly with Team Manager – National Accounts/National Account Management Team on projects as needed/assigned
- GED / High School Diploma
- General administrative experience, comprehensive understanding of Microsoft Office Suite, basic math and conceptual skillsis aplus
- Must havebeproficient in Microsoft Office Suite, specifically in Outlook and Excel
- Must be able to apply formulas, re-format and breakout data in Microsoft Excel
- Must have the ability to communicate effectively with internal and external parties in both written and verbalformats
- Must have the ability to apply successful time management techniques and multi-task while also reassessing priorities on a continualbasis
- Must have the aptitude to add, subtract, multiply and divide in all units of measure, calculate figures and amounts such as discounts, proportions andpercentages
- Must be able to learn proprietarysoftware
- Must be able to promptly ask questions if information or instructions provided are not clear at the time they arerelayed
- Must be able to understand and accurately interpret information and instructions received in a variety ofmethods
- Must be able to accept feedback and use the information to further enhance skillset
- Excellent attention to detail, communication follow through, and a sense of urgency fordeadlines
- Willingness to learn new processes and attend trainings to maximizeefficiently
- Should be able to accept feedback and use the information to further enhance skillset
- Proactively communicate to team members to facilitate problemsolving
- Be able to understand and accurately interpret information and instructions received in a variety ofmethods
- Able to promptly ask questions if information or instructions provided are not clear at the time they arerelayed
- Ability to learn proprietarysoftware
- An active listener who is able to interact with a variety ofpersonalities
- Patient and helpful attitude with the capacity to interact successfully in a teamenvironment
Benefits offered: Medical, Dental, Vision, Life Insurance, Disability Coverage, a variety of optional benefits, Cafeteria 125 flex spending accounts, and a 401(k) retirement plan PTO/Sick, Bonus opportunity, This package would be explained in detail when you attend the Company’s New Hire Orientation.
Benefits: Sensaria offers a competitive compensation package, which includes vacation days, sick days, paid holidays, a paid floating holiday of your choice, paid maternity & paternity leave, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development. We are dedicated to creating an inclusive and collaborative workplace where every team member can thrive.
EEO Statement:
Sensaria, Formerly Circle Graphics Decor, and it's subsidiaries and acquired companies, (The Company) is an equal employment opportunity employer. The Company’s policy is to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any protected category, characteristic or status. It is also the Company’s policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.
The Company complies with the ADA, the ADAAA and applicable state law and considers reasonable accommodation measures that may be necessary for qualified applicants/employees to perform the essential functions of the job. Hire may be contingent upon a post-offer medical examination, and skill and agility tests, as appropriate for the position. Assistance For the Disabled Alternative formats of this Privacy Policy are available to individuals with a disability. Please contact careers@sensaria.com for assistance.
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Salary : $19 - $21
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