Front Office Coordinator

Brief Description

The Front Office Coordinator at ENT & Allergy serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities:

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and escalate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.
  
  
  

Qualifications:

• High school diploma or equivalent required; additional education in medical office administration preferred.
• Previous experience in a front office, administrative, or customer service role, preferably in a medical setting.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to multi-task and manage a busy front office environment with attention to detail.
• Proficiency in using practice management software and Microsoft Office Suite.
• Knowledge of medical terminology and insurance procedures is a plus.
• Ability to work effectively both independently and as part of a team.
• Professional appearance and demeanor with a commitment to providing a positive patient experience.
• Strong organizational and time management skills.
  
  
  

Equal Opportunity Employer:

ENT & Allergy Associates of South GA is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Requirements

• High school diploma or general education degree (GED) required.
• Associates degree is a plus, degree in health informatics preferred.
• Knowledge of standard clinic practices, policies and procedures.
• Medical reception experience preferred but not required.
• Read, write and comprehend simple instructions, short correspondence, and memos.
• Effectively present information to customers, clients and peers.
• Strong interpersonal skills.
• Possess strong organizational skills and the ability to multi-task. Must be a team player.
• Working knowledge of MS Office and Electronic Medical Records.