Enterprise Analytics Consultant - Customer Experience

Sentara is seeking a passionate analytics professional to join our team as Enterprise Analytics Consultant !

This position is 100% remote but candidates must have a current residence in one of the follow states or being willing to relocate: AL ,DE, FL, GA, ID, IN, KS, LA, ME, MD, MN, NE, NH, ND, NV, OK, OH,PA, SC, NC, SD, TN, TX, WA, VA, WV, WI

We’re looking for someone who cares deeply about healthcare and is passionate about improving how consumers interact with Sentara throughout their entire healthcare journey.

Requirements:

• Bachelor's Degree required, Master's Degree strongly preferred.
• 5 years Business Acumen experience required.
• 2 yrs Project Management experience strongly preferred.
• 5 yrs Analytics experience strongly preferred.
• 5 yrs Healthcare experience strongly preferred.
• 5 yrs Statistics experience strongly preferred.
• Experience in large-scale subjective customer feedback mechanisms and familiarity with third party capabilities like Qualtrics or Medallia, and/or experience with customer touchpoint data & analysis, including contact center, chat, web and mobile engagement channels, is strongly preferred.

The primary role of this Enterprise Analytics Consultant will be to help support Sentara’s customer experience strategy by coordinating and developing analytic solutions that drive insights to Executive & Operational decision-makers.   This includes:

• Engaging with Consumer-oriented workstreams to identify critical analytic solutions, identifying the data needed for those solutions, and leading efforts to design and build solutions
• Partnering with Sentara’s Data Management team to help provide development priorities for the Consumer Data Hub
• Acting as the primary consultant to Customer Experience leaders in identifying and developing analytic solutions
• Driving projects related to collection, management, and analysis of consumer data

This individual will:

• Become a subject matter expert on Consumer data sources, metrics, and methodologies
• Work with other Enterprise Analytics and IT resources to build the key data assets needed to efficiently support the Customer Experience strategy
• Help manage vendors and third parties involved with customer experience data collection

This role will also have secondary responsibilities in supporting a broader array of related Enterprise Analytics initiatives and analytic delivery efforts.  These responsibilities will vary, but will be largely complementary to the core customer experience responsibilities.

Excellent consultative skills are critical to this position and will be weighted heavily in candidate selection.  Candidates must also have excellent problem-solving skills and possess enough technical knowledge to make an immediate impact.  Aptitude to develop deep skills in data visualization and data manipulation will also be key factors in candidate selection.

As the third-largest employer in Virginia, Sentara Health was named by Forbes Magazine as one of America's best large employers.  We offer a variety of amenities to our employees, including, but not limited to: 

• Medical, Dental, and Vision Insurance
• Paid Annual Leave, Sick Leave
• Flexible Spending Accounts
• Retirement funds with matching contribution
• Supplemental insurance policies, including legal, Life Insurance and AD&D among others
• Work Perks program including discounted movie and theme park tickets among other great deals
• Opportunities for further advancement within our organization

Sentara employees strive to make our communities healthier places to live.  We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace.  For information about our employee benefits, please visit: Benefits – Sentara (sentaracareers.com)

Join our team! We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!

Note: Sentara Healthcare offers employees comprehensive health care and retirement benefits designed with you and your family's well-being in mind. Our benefits packages are designed to change with you by meeting your needs now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability, and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system an d employee eligibility criteria is met.

For applicants within Washington State, the following hiring range will be applied: $102,167 to $136,500 annually.

keywords: Talroo-IT, Indeed, Monster, Circa, LinkedIn, #Dice ," Google Analytics", "Consumer experience", "Healthcare", "Statistics"

• Bachelor's Level Degree
• Master's Level Degree

• Business Acumen 5 years
• Analytics 5 years
• Healthcare 5 years
• Project Management 2 years
• Statistics 5 years

• Microsoft PowerPoint
• Microsoft Word
• Process & Systems Analysis
• Project Management
• Agile Development, including Scrum and Kanban Methods
• Data/BI/Analytics Tools (e.g., SQL, Tableau, Qlik, Business Objects, Python, R, etc.)
• Communication
• Complex Problem Solving
• Judgment and Decision Making
• Microsoft Excel