Flight Management Coordinator

Overview

Professional standards, powerful solutions, personal service, come join the Sentient Jet Flight Management Team today…

In 1999, Sentient Jet created the Jet Card approach to flying privately.  Today, Sentient Jet remains at the forefront of private aviation, providing travellers with both world-class service and powerful value.  When a client chooses to fly privately through Sentient Jet, they can trust that we will always uphold the highest level of professionalism.  We are focused on providing innovative solutions to meet their needs and will work to deliver every detail of their private jet flight to complete satisfaction.  Our Flight Management Team is passionate about ensuring our clients have a safe, flawless experience each time they fly – do you have the passion and expertise to be able to deliver on this promise?

Our operating philosophy is driven by our belief that we must earn our clients' loyalty every time they fly. This philosophy is what inspires our Operations team to make each trip an extraordinary experience.  Supported by an extensive 24/7-Operations Command Center, we are relentless in our commitment to flawless, safe execution.

The Flight Management Coordinator position is an entry level position with a primary responsibility of tracking flights, providing timely and accurate information to crewmembers, external services and internal team members.

Responsibilities

A day in the life…

• Deliver world class customer service through consistently and accurately executing proven work flow processes
• Tracking aircraft movement on all flight legs of a trip
• Prompt and concise communication with crews, the internal Command Center, support teams, vendors and Senior Management
• Communicate with flight crews and dispatch to ensure all details are accurate
• Confirm catering and ground vendor service delivery is on time and accurate
• Work with airport facilities to arrange timely handling of aircraft and vendors
• Collect flight times from flight crew and dispatch for accurate billing
• Maintaining our app database
• Obtain FAA or facility reservations when needed
• Perform additional related office support duties and projects as requested.

Qualifications

Skills and Attributes:

• Ability to learn, aircraft performance, aviation weather and aviation regulations.
• Excellent interpersonal skills in order to communicate effectively with flight crews; obtain accurate information and make sound decisions
• Ability to provide high quality customer service. Ability to withstand significant pressures driven by volume, pace and challenging interactions
• Must by self-motivated, detailed oriented, organized and possess the ability to multi-task
• Ability to handle confidential and proprietary information is critical
• Proficiency with computers is mandatory (MS Word, Excel, Outlook, etc.)
• Flexible and adaptable to changing processes
• Requires schedule flexibility, this entry level Flight Tracking role is a shift position with weekend and holiday requirements.

Education & Experience:

• Bachelors of Science in a related field preferred or Aviation Operations experience in a service environment helpful, strong analytical skills preferred

This job description is a guideline for hiring, promotion and an overview of responsibilities for existing employees. It is not meant to be all-inclusive and management reserves the right to change duties and responsibilities at any time.