What are the responsibilities and job description for the Pack Out/Fire Restoration Technician position at ServiceMaster Restore 7626 - Lemon Grove?
Position Overview
A successful Pack Out/Fire Restoration Technician monitors, pack-out of contents and various fire restoration activities. The Pack Out/Fire Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.This is an entry level position but some experience in pack out is a plus.
Job Responsibilities
- Get daily orders and jobs, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
- Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
- Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
- Handle all contents when packing out and moving back homeowners contents.
- Performs fire/smoke damage repair and tasks to include pack-out of contents, removing/disposing of non-salvageable materials, and demolition as directed by supervisor
- Ensures supplies, vehicles, contents and products are properly handled. Reports any equipment malfunction and or damage to supervisor
- Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
Job Requirements
- High school graduate or equivalent
- Experience in the restoration or construction industry is preferred, but not required
- Valid Drivers’ License and satisfactory driving record
- Good verbal and written and communication skills
- Good problem solving and customer service skills
- Knowledge of disaster restoration industry
- Must be able to prioritize activities and meet deadlines
- Experience with entering data using a tablet or mobile phone
- Report to work on time in a clean, complete uniform
- Read and follow product label usage instructions
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
- For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
- Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Salary : $36,000 - $40,000
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