What are the responsibilities and job description for the Manager, Software Engineering position at ServiceNow?
Manager, Software Engineering
Location: San Diego, CA
This position reports to: Sr. Manager or Director, Platform Engineering
We are seeking a Manager to grow and lead an engineering team in our Platform Persistence group. The platform persistence group has teams that provide storage API for higher layer applications, build our Time Series capability and/or work to scale our application platforms. Depending on the nature of the data, the storage systems include relational database, non-relational database such as columnar database, time series database, or message queue system. Our largest customers are always pushing the limits of the backend storage in terms of size of the data, speed of IO, as well as number of concurrent transactions. Performance, reliability and scalability is always at the core of our work.
What you get to do in this role:
- Manage application development activities in a fast-paced environment
- Work closely with product management, design, support and other dev teams to deliver high-quality solutions
- Manage day-to-day activities of the development team
- Use critical thinking skills to solve difficult and sometimes ambiguous problems
- Deliver and outstanding experience for our customers
In order to be successful in this role, we need someone who has:
- 8+ years of software industry experience with 1-3 years of experience as a manager leading software developers
- Solid understanding of software design, development, testing, and problem solving
- Able to hire top talent and build a productive team
- Understanding of best practices for object-oriented and modularized software. Particular emphasis on Java
- Understanding of web technologies: HTTP and backend programming of web applications
- Repeated demonstrated success completing complex projects, on time
Desired Skills:
- Experience developing a platform
- Experience working in a DevOps environment
- Aptitude for understanding new technologies quickly
- Experience developing web applications at scale
- Experience with supporting troubleshooting efforts of difficult production issues e.g. memory leaks, network problems, intermittent failures etc. across the stack
- Relational Database Experience: Developing on, troubleshooting and optimizing performance
- Experience working in a customer focused environment
- Loves database technologies
- Excellent written and verbal communication
