What are the responsibilities and job description for the Construction Coordinator position at SERVPRO of Lake County?
SERVPRO® of Lake County -- Construction Coordinator
SERVPRO of Lake County is looking for a new Construction Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys working with others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment.
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Primary Responsibilities:
1. Customer Satisfaction:
a. Assist with customer service and management of the customer experience.
b. Monitor and ensure client requirements are followed.
c. Assist with scheduling all warranty activities.
2. Project Initiation:
a. Enter lead/jobs into the operating system and make sure all information in the project is correct.
b. Schedule CM initial visit with customer.
c. Educate customers on process.
d. Review and validate project file documentation.
3. Project Planning:
a. Confirm with CM project scope of work is complete.
b. Maintain customer and client communications.
c. Support CMs ensuring customer and client agreement on scope and estimate.
d. Ensure all paperwork is complete with customer and client.
e. Ensure estimates are distributed to all necessary parties.
f. Interface with Subcontractors for availability.
g. Sign up new Subcontractors and maintain insurances and licensing.
h. Issue POs based on project budget.
i. Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities.
j. Schedule inspections with building departments.
4. Project Execution:
a. Update budgets.
b. Order materials and supplies as needed.
c. Update project schedule and timeline.
d. Assist identifying and qualifying resource providers.
e. Validate completed PO documentation.
f. Update contract status with change orders and keep customer and client advised.
g. Maintain Work-in-Progress (WIP) report.
h. Maintain internal and external communications.
i. Maintain communication log.
j. Prepare project reports.
k. Upon project completion review file documentation and update as necessary.
l. Manage collections activities.
m. Perform project close-out.
Necessary Experience and Education Requirements:
· Customer service experience required
· Has great organization and time management skills
· Effective written and oral communication
· Intermediate math skills
· Experience in restoration and/or construction is highly preferred
· High school diploma/GED is required.
· Have a valid Driver's license with a clean driving record (as you will be operating company vehicles).
· Can successfully pass a level 1 and level 2 background check.
Physical and Work Environment Requirements:
Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally may be required to visit jobsites and deliver items as needed. The employee is occasionally exposed to extreme conditions such as heat. The noise level in the work environment and jobsites can be loud.
Normal Working Hours, Additional Working Hours, and Travel Requirements:
This is a full-time position, working 8:00 a.m.–5:00 p.m., Monday–Friday, 40 hours per week. This position may require long hours at times, and weekend work on occasion. Travel may be required and is primarily local.