Contact Center Product/Lending Specialist

*JOB SUMMARY:* Pre

re and process loan and membe

hip applications from digit

channels

• hese d
• tal channels in
• de online applic
• ons and telephone as well a
• ther online channels that
• y be implemented
• the future. Assists m
• ers and potent
• members with
• eir telephone re

uests; answers qu

• ions a

out produ

• and service

and resolves problems that are within their authority

resolve; re

• s calls to appropriate dep
• ments. *ESSENTIAL DUTIES

D RESPONSIBILITIES:*

• Interview members and gather information for loan officer approv

of loan while following

an procedures and policies. Maintain member loan files. * Process approved loans. Disburse loan proceeds. * Understand and obtain credit ratings / credit reports from outside agencies. * Prepare paid off loan paperwork for members. * Understand adverse action requirements and send adverse action forms for denied loans. * Understand NCUA Share Insurance and TruStage AD&D Insurance * Obtain a thorough knowledge of requirements for special accounts: Custodial, Rep Payee, Court Ordered, Burial, Trust, Organization and Business Accounts * Assist members through other channels such as secure messaging, chat, video and online applications. Assist with use of Adobe Sign for electronic signatures. * Provide 1st level online banking, card services, electronic services, product specialist and lending support. * Process requests for check orders, change of address, telephone teller access, stop payments, account maintenance, transfers, check and statement copies, or other account needs. * Become proficient and maintain a thorough knowledge of all credit union services and products. Explain, promote and cross sell them to members as appropriate. * Develop a working knowledge of XP2, Admin Platform, SpringBoard and other back office systems as it pertains to your job. * Perform clerical duties as assigned. * Answer phones. Transfers calls to specific staff or departments as requested by the member. * Assist in other job duties as assigned by management. * Community involvement is a requirement of this position as outlined in the ServU Employee Handbook. * Comply with all safety and security policies, practices and procedures. Report any unsafe or suspicious activities to your supervisor. * Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC). Performs related responsibilities as required. *QUALIFICATIONS / REQUIREMENTS:* * One to three years of similar or related experience * Team player with department and other staff * Ability to handle multiple tasks simultaneously * Excellent grammar and communication skills * Strong computer skills * Organization skills with great attention to detail * Ability to sit for long periods of time * Timeliness and regularity of attendance are essential to the job * High level of confidentiality is mandatory _The actual compensation will be determined based on experience and other factors determined by law._ *ServU FCU is an Affirmative Action Equal Opportunity Employer. We fully encourage minorities, females, Veterans and Individuals with Disabilities to apply for all openings.* Job Type: Full-time Pay: $17.00 - $20.91 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Physical setting: * Office Schedule: * 8 hour shift People with a criminal record are encouraged to apply Experience: * Banking: 1 year (Required) * Lending: 1 year (Required) Ability to Relocate: * Painted Post, NY 14870: Relocate before starting work (Required) Work Location: In person

Salary : $17 - $21