What are the responsibilities and job description for the Housekeeping Supervisor position at Sethi Management?
Reports to: General Manager
Head Housekeeper is a hands-on position responsible for coordinating and overseeing laundry and housekeeping employees. Responsible for training, scheduling and evaluation of personnel while complying with brand standards and company policies. Head Housekeeper will ensure that all brand standards and hotel procedures are met. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.
Duties include:
- Directly supervises all laundry and housekeeping staff
- Supervise the work that room attendants and laundry attendants do and take corrective action in case where staff members’ work is below standard
- Inspect rooms for cleanliness and compliance
- Act upon guest requests
- Check staff levels to ensure department is adequately staffed
- Be fully compliant with housekeeping/maintenance brand and corporate procedures
- Clean rooms as needed
- Move, lift, carry and place objects weighing up to 40 lbs. without assistance and in excess of 40 lbs. with assistance
- Create task boards and open housekeeping in morning as needed
- Complete monthly inventories for back of house supplies
- Ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations
- Ensures compliance with energy conservation and job safety requirements
- Proactively maintain assigned areas and equipment
- Frequent standing, walking about the property, bending and stooping
- Ensure efficient completion of daily assignments in a timely manner
- Report all safety concerns to management
- Attend and participate in all mandatory trainings
- Flexible with schedule and assignments
- Maintain effective performance under pressure
- Prepare accurate and timely reports as required
- May perform similar duties as requested by supervisor
Requirements:
- Good customer service skills
- Ability to work independently and with others
- Good communication skills
- Attention to detail
- Ability to lift/carry up to 40 lbs.
- Ability to multi task
- Displays good initiative
- Ability to supervise and motivate employees
- Professional demeanor and appearance
- Good leadership skills
- Must be able to work flexible schedule, including weekends and various shifts
- 2 years previous hotel/building maintenance experience