What are the responsibilities and job description for the Banquet Captain position at Seven Feathers Hotel & Casino Resort Crp?
Description
About Seven Feathers Casino Resort:
Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It’s a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full-service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.
Perks of working at Seven Feathers:
At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:
- Paid Time Off
- Comprehensive medical, dental, vision, and Rx coverage
- 401k with up to 3.5% employer match
- Free meals
- Fuel discounts
The Banquet Captain is responsible for providing exemplary guest service through training and guidance of the Banquet Staff. Maintaining a warm, friendly service to Resort guests at all times.
- Assists the Banquet manager with scheduling, training and guidance of the banquet staff.
- Maintains all reports, accounting information, and time and attendance records in a timely manner in the absence of the manager.
- Ensures prompt, courteous, and hospitable service at all times. Responsible for maintaining positive employee relations and moral in a supportive manner.
- Maintains the Resorts high standard of housekeeping and sanitation in the convention center. Ensures that tables and serving areas are properly set up.
- Responsible for good safety practices of employees and guest throughout the Convention Center by ensuring proper emergency and security procedures are followed.
- Resolves customer concerns, complaints or suggestions or refers them to management in a continuous effort to provide superior Resort guest service.
- Provides constructive input to foster process improvement within the department.
Requirements
- High School Diploma or GED Certificate required.
- 1 - 3 years of experience in customer service, banquet or hospitality service required.
- 18 years of age or older.
- Able to read and comprehend written instructions.
- Administrative/clerical experience preferred.
- Ability to handle multiple priorities and tasks at once.
- Excellent organizational, verbal, interpersonal, and customer relations skills.
- Basic computer skills in Microsoft Word, Excel and Outlook.
- Current and valid Oregon Drivers License with the ability to qualify for the UIDC Drivers Program.
- Must be able to obtain a Class I Gaming License.
- Food Handler Certificate and OLCC Servers Permit required.
